Experienced Customer Experience Manager – Retail Store Operations and Team Leadership
**Rewritten Job Description:**
Join arenaflex, a Dynamic Retail Leader, in Tallahassee, FL
At arenaflex, our growth is a result of the people who embody our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at arenaflex and they'll tell you there's no other place like it. It all starts with our purpose and then, The arenaflex Way, which is our values and behaviors that each and every associate believes in.
A Culture of Inspiration and Growth
It's all about culture at arenaflex, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! Our associates are the driving force behind our success, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences.
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front-end operations, ensuring front-end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop, and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
Additional Responsibilities
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Qualifications
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
Essential Job Functions
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our associates grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals.
Work Environment and Company Culture Highlights
Our stores are fast-paced, dynamic environments where associates are encouraged to think creatively and take ownership of their work. We're a team-oriented company that values collaboration, innovation, and customer satisfaction.
Compensation, Perks, and Benefits
We offer a competitive hourly rate, as well as a range of benefits and perks, including:
- Discounts on arenaflex merchandise and services.
- Opportunities for career advancement and professional growth.
- A fun and dynamic work environment.
- A range of training programs and development opportunities.
- A commitment to diversity, equity, and inclusion.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our careers website at [arenaflex website URL] to learn more and submit your application.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives.
Be Aware of Fraud
Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as arenaflex recruiters. Please confirm that the person you are working with has an @arenaflex.com email address. Additionally, arenaflex does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit our careers website at [arenaflex website URL] to verify the posting.