Resource Manager
Who We Are
Welcome to Fat Earth Media — a creative performance marketing agency focused on strategically scaling brands. We believe we have the ability to affect real change, and that a positive attitude paired with an all-in mentality is the only way to work.
We’re a fast-growing team of experts who care deeply about what we do and are constantly pushing to improve — in our work, our systems, and ourselves.
The Role
We are looking for a Resource Manager who will own how work flows through our business. This is not a passive, spreadsheet-updating role, this is a high-ownership, high-impact position at the center of our operations.
You will be responsible for ensuring our Client Delivery Teams are operating at peak efficiency — balancing workloads, solving bottlenecks in real time, and proactively planning for what’s coming next.
You will sit at the intersection of Client Delivery, Project Management, Sales, and Finance, with a 360° view of team capacity, utilization, and business demand.
Success in this role means closing every loop, making tough calls when needed, and confidently navigating competing priorities across stakeholders.
Responsibilities
Resource & Workload Management
- With an emphasis on our Creative Division, you will own daily and weekly resourcing across all client delivery to minimize bottlenecks and reduce inconsistencies across workloads
- Partner closely with Project Managers to solve real-time and forward-looking staffing needs
- Allocate resources across projects based on priority, timelines, and team capacity
- Continuously evaluate team utilization and rebalance workloads as needed
Capacity Planning & Forecasting
- Maintain and evolve the capacity planning model to accurately reflect team bandwidth
- Flight work across timelines to forecast over/underutilization by role
- Partner with Sales to understand pipeline velocity and recommend realistic project kickoff timing
- Provide forward-looking insights on when additional support (freelance or full-time) is required
Freelance Operations
- Own the freelance ecosystem end-to-end: sourcing, vetting, negotiating, onboarding, and managing freelancers
- Build and maintain a high-quality freelance bench aligned to our needs
- Partner with Finance and HR on freelance budgets, contracts, and onboarding processes
Data & Reporting
- Own and maintain our internal capacity/utilization tracker
- Ensure Finance has clear, up-to-date visibility into team utilization and resourcing
- Lead weekly reporting on utilization, bandwidth, and resourcing risks
- Translate data into clear recommendations and actions
Cross-Functional Partnership
- Work closely with Project Management, Creative, Sales, and Leadership to align resourcing with business priorities
- Act as a key decision-maker in prioritization conversations across clients and internal initiatives
- Navigate tradeoffs and resolve conflicts between competing needs
What Success Looks Like
- You proactively identify and solve problems before they happen
- The team operates smoothly, with minimized last-minute fire drills
- Data is accurate, trusted, and used to drive decisions
- Stakeholders rely on you as the source of truth for what’s possible across our delivery teams
- You confidently push back when needed and help the business make better decisions
Who You Are
- A highly organized, systems-minded operator who thrives in fast-paced environments
- Comfortable with ambiguity, shifting priorities, and real-time problem solving
- A strong communicator who can manage up, across, and down
- Confident in navigating conflict and making tough prioritization calls
- Detail-oriented, but not afraid to zoom out and think strategically
- Someone who takes full ownership
Qualifications
- 7+ years of experience in resource management, operations, or project management within a creative, marketing, or agency environment
- Strong understanding of creative production workflows and performance marketing environments
- Experience managing capacity planning and utilization tracking
- Proven experience working with freelancers (sourcing, negotiating, managing)
- Ability to interpret data and translate it into actionable insights
- Experience working cross-functionally with PMs, creative teams, and leadership
Compensation
- Competitive salary (based on experience)
- Healthcare
- 401k
- Unlimited PTO