Join the Disney Team as a Reservation Sales Agent and Unlock a World of Career Opportunities
Are you passionate about delivering exceptional guest experiences and driving sales success in a fast-paced, dynamic environment? Do you have a flair for creating magic and making dreams come true? Look no further! We're seeking a talented Reservation Sales Agent to join our Disney Reservation Center team, working in a flexible, hybrid remote arrangement. As a Disney Magic Maker, you'll have the opportunity to accelerate your career, develop new skills, and make a lasting impact on our guests' vacation experiences.
About Disney and the Reservation Sales Agent Role
At Disney, we're dedicated to creating unforgettable experiences for our guests, and our Reservation Sales Agents play a vital role in making that happen. As a Reservation Sales Agent, you'll be the first point of contact for our guests, providing comprehensive information about our parks, resorts, and amenities, and utilizing sales techniques to meet sales goals and exceed expectations. You'll be an integral part of our team, working in a high-volume inbound contact center located in Orlando or Tampa, FL, with the opportunity to work remotely and enjoy a better work-life balance.
Job Summary
As a Reservation Sales Agent, you'll be responsible for:
- Utilizing sales techniques to meet sales goals in booking, modifying, and canceling Walt Disney World Resorts and packages
- Providing comprehensive information about our parks, resorts, and amenities to help guests plan their dream vacation
- Meeting required departmental metric expectations, including sales and performance goals
- Completing all required Company trainings and compliance courses as assigned
- Building and maintaining relationships with guests and Cast Members from all lines of business to provide excellent service
- Providing Guest Service when problems arise and helping find solutions with guests and Cast Members
Key Responsibilities
As a Reservation Sales Agent, your key responsibilities will include:
- Handling high-volume inbound calls from guests and potential guests, providing exceptional customer service and sales support
- Utilizing sales techniques to upsell and cross-sell Disney products and services, meeting or exceeding sales goals and performance metrics
- Providing detailed information about Disney parks, resorts, and amenities, helping guests plan their vacation and make informed decisions
- Resolving guest complaints and issues in a professional and courteous manner, ensuring guest satisfaction and loyalty
- Working collaboratively with other agents and team members to achieve sales goals and improve overall performance
Essential Qualifications
To succeed as a Reservation Sales Agent, you'll need:
- Minimum one (1) year of sales and service experience in a high-volume environment
- Strong written, verbal, and interpersonal communications skills
- Computer proficiency within a Microsoft Windows environment, with the ability to navigate between multiple and concurrent computer applications
- Grammar fluency and professional email etiquette
- Ability to be flexible with work schedule, including overtime, weekends, and holidays
- Proactive engagement with guests, addressing needs, answering questions, and providing directions and other information
- Ability to work in a structured environment, with a focus on sales and customer service
Preferred Qualifications
We prefer candidates with:
- Minimum of three (3) years of Travel Agency experience in a sales service-oriented environment
- Sales and closing skills, with the ability to overcome objections
- Bilingual skills (fluent in multiple languages)
What We Offer
As a Disney Reservation Sales Agent, you'll enjoy:
- Competitive salary: $14.70 per hour, with the potential to earn more based on experience
- Performance incentives: earn an average of $2.50 to $7.50 per hour, based on performance metrics
- Flexible, hybrid remote work arrangement, with the opportunity to work from home or in our Orlando or Tampa, FL offices
- Paid mandatory training class, with multiple performance assessments
- Opportunities for career growth and professional development, with a focus on sales and customer service skills
- Comprehensive benefits package, including Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) as needed
Work Environment and Company Culture
At Disney, we're committed to creating a positive and inclusive work environment that fosters creativity, innovation, and collaboration. Our Reservation Sales Agents work in a dynamic, fast-paced environment, with a focus on delivering exceptional guest experiences and driving sales success. We offer a range of benefits and perks, including:
- Flexible work arrangements, including remote work options
- Opportunities for career growth and professional development
- Comprehensive benefits package, including medical, dental, and vision coverage
- Paid time off and holidays
- Employee recognition and rewards programs
How to Apply
Ready to join our team as a Reservation Sales Agent and start creating magic for our guests? Click the link below to apply now:
Apply Now
Don't miss this opportunity to accelerate your career and make a lasting impact on our guests' vacation experiences. Apply now and join our team of Disney Magic Makers!
Apply Now