Note: The job is a remote job and is open to candidates in USA. ThirdChannel is a company that provides retail execution solutions through brand experts and cloud-based technology. They are seeking a dependable and solutions-oriented Support Team Specialist to provide technical and rep support coverage during evening and weekend hours.
Responsibilities
- Manage inbound technical and operational support inquiries via email and ticketing systems
- Troubleshoot common user questions such as platform navigation, login issues, mobile app usage, and file upload challenges
- Communicate clearly and calmly with non-technical users
- Take ownership of tickets from intake through resolution
- Escalate complex issues appropriately and ensure proper follow-up
- Maintain thorough, accurate documentation of issues and resolutions
Skills
- Experience in technical support, customer support, or help desk roles
- Strong written communication skills
- Ability to independently troubleshoot and problem-solve
- Highly organized, analytical thinker with strong documentation habits
- Professional, service-oriented mindset
- Self-directed and comfortable working independently
- Comfortable using support tools and internal systems (Zendesk experience preferred)
- Reliable internet connection and distraction-free workspace
- Availability for scheduled evening and weekend hours
- Must be U.S.-based
- Zendesk experience
Company Overview
ThirdChannel collects and analyzes real-time ground data and merges it with point-of-sale data to deliver a unique retail offering... It was founded in 2012, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.thirdchannel.com/.
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