Note: The job is a remote job and is open to candidates in USA. Earth is a fast-growing company redefining end-of-life care with an environmentally conscious alternative to traditional burial and cremation. The Care Advisor is responsible for guiding families through pre-need and at-need funeral planning, focusing on converting inbound leads into meaningful conversations while managing a high-volume sales pipeline.
Responsibilities
- Manage and respond to a high volume of inbound leads (phone, email, and web inquiries)
- Conduct 100+ outbound calls daily to engage and follow up with prospective families
- Build rapport and trust quickly through empathetic, clear communication
- Educate families on Earth’s soil transformation process and value proposition
- Guide prospects through the full sales process, from initial inquiry to close
- Support the sale of funeral insurance products (licensing required within first year)
- Maintain accurate and organized pipeline management within CRM systems (HubSpot, Salesforce, or similar)
- Collaborate with teammates to close inbound opportunities and contribute to team goals
- Continuously improve through feedback, coaching, and enablement materials
- High activity call blocks with a focus on connecting with inbound leads
- Managing hundreds of active opportunities in CRM
- Responding to emails, SMS, and scheduling follow-ups
- Participating in team collaboration and shared deal support
- Learning and applying new information about funeral services, insurance, and internal systems
Skills
- Proven experience in a quota-carrying sales role
- Demonstrated ability to manage a high-volume pipeline (100+ leads/month)
- Experience making high-volume outbound calls (ideally 100+ per day)
- Proficiency with CRM systems (HubSpot, Salesforce, or similar)
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to quickly learn and apply new information
- Experience in funeral services, insurance, or a related field
- Personal experience with funeral planning or end-of-life care
- Familiarity with tools such as Aircall, Slack, Notion, or similar
- Passion for environmental sustainability and mission-driven work
Benefits
- Uncapped commission with accelerators
- Team-based performance incentives (30% of variable tied to team goals)
- Career progression opportunities (e.g., Senior Care Advisor with increased compensation)
- Company-sponsored insurance licensing and training
Company Overview
Earth is the creator of soil transformation, an environmentally-friendly alternative to burial and cremation. It was founded in 2020, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is https://earthfuneral.com.