Note: The job is a remote job and is open to candidates in USA. Team Georgia Careers is seeking a part-time Virtual Customer Service Representative for the Secretary of State Call Center in Georgia. The role involves assisting customers by providing exceptional service, answering inquiries, and efficiently resolving issues under supervision.
Responsibilities
- Serve as the primary point of contact for inbound calls to the Secretary of State Call Center
- Deliver friendly, professional, and knowledgeable customer service, ensuring all inquiries are addressed clearly and promptly
- Stay up to date on all Secretary of State (SOS) policies, procedures, and division-specific information to provide accurate guidance to customers
- Utilize approved resources and tools to enhance customer service and resolve issues effectively
- Meet established performance goals and metrics related to call volume, quality, and customer satisfaction
- Identify and report recurring technical or administrative issues to the appropriate team or department
- Accurately document customer interactions and update records as necessary
- Perform other related duties as assigned
Skills
- At least 3 months of experience in a call center environment
- High school diploma or equivalent
- Strong understanding of customer service principles and processes
- Ability to manage a high volume of calls from a diverse public
- Excellent listening skills to identify customer issues and provide accurate information
- Familiarity with relevant laws, regulations, and policies, with the ability to apply them effectively
- Ability to maintain detailed logs and records of customer interactions
- Strong organizational skills and ability to multitask in a fast-paced environment
- Clear and effective verbal and written communication skills
- Ability to research and access the correct information to assist customers
- Proficiency with databases and telephone systems to handle high call volumes
- Basic computer skills and comfort using electronic systems for daily tasks
- Ability to communicate clearly and effectively with both customers and internal teams
- Previous customer service experience in a high-volume setting
Company Overview
We're Team Georgia Careers, the official career website for the State of Georgia! Making a difference in the lives of 10 million Georgians every day. It was founded in undefined, and is headquartered in Atlanta, GA, US, with a workforce of 10001+ employees. Its website is https://careers.georgia.gov/.
Apply Now