Note: The job is a remote job and is open to candidates in USA. Daxko is a company that powers wellness to improve lives by helping health and wellness facilities operate efficiently. As a Member Services Specialist, you'll ensure accurate billing, timely revenue recovery, and exceptional member experiences by resolving billing issues and supporting members with care and professionalism.
Responsibilities
- Serve as a trusted point of contact for members via email and inbound/outbound phone calls
- Manage a high volume of member interactions while maintaining a calm, professional, and empathetic approach
- Investigate and resolve billing and account-related questions, including fees, holds, freezes, and terminations
- De-escalate challenging situations and provide thoughtful, solution-oriented support
- Maintain accurate and up-to-date member financial records
- Use Daxko software to process billing, reconcile accounts, and generate reports
- Collaborate with teammates and internal partners to ensure a seamless member experience
- Meet or exceed weekly, monthly, and quarterly performance goals
- Participate in team trainings and contribute to ongoing process and service improvements
- Follow established compliance policies and standard operating procedures
Skills
- Strong communication and interpersonal skills with a focus on active listening
- A customer-first mindset with patience, empathy, and professionalism
- Strong problem-solving and critical-thinking abilities
- Comfort working with computers, multiple systems, and detailed data
- Ability to manage time effectively and work independently
- Attention to detail and commitment to accuracy
- Ability to thrive in a fast-paced, high-volume call center environment
- High school diploma or equivalent
- At least 6 months of customer service or related experience
- Proficiency using a PC
- Experience with CRM systems (e.g., Salesforce)
- Bachelor's degree
- 1+ year of customer service experience
- Bilingual or multilingual abilities
- Experience handling escalated customer situations with confidence and care
Benefits
- Flexible paid time off
- Affordable health, dental, and vision insurance options
- Monthly fitness reimbursement
- 401(k) matching
- New-Parent Paid Leave
- Casual work environments
- Remote work
Company Overview
Daxko is a technology company that empowers the fitness and wellness industry with innovative software solutions. It was founded in 1998, and is headquartered in Birmingham, Alabama, USA, with a workforce of 501-1000 employees. Its website is https://www.daxko.com/.Company H1B Sponsorship
Daxko has a track record of offering H1B sponsorships, with 2 in 2024, 3 in 2022, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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