Join Workwarp as a Remote Member Enrollment Coordinator and Make a Difference in the Lives of Members
At Workwarp, we're dedicated to providing top-notch services to our members, and we're looking for a skilled and compassionate Remote Member Enrollment Coordinator to join our team. As a Florida resident, you'll be working remotely to assist members with enrolling in discount RX programs for specialty medications, handling inbound and outbound calls, and providing exceptional customer service.
About Us and the Role
Workwarp is a dynamic company that values innovation, teamwork, and customer satisfaction. As a Remote Member Enrollment Coordinator, you'll be the primary point of contact for members, guiding them through the enrollment process, and addressing their concerns in a professional and empathetic manner. This is a contract-to-hire opportunity with a competitive hourly rate of $20.
Key Responsibilities
- Handle approximately 50-60 daily calls (potentially higher during peak seasons) with an average duration of 7-8 minutes, enrolling members in discount RX programs for specialty medications.
- Receive inbound and make outbound calls in a fast-paced contact center environment, addressing member inquiries, requests, and concerns related to copay assistance enrollment and case management.
- Strive for first-call resolution, providing high-quality service to members while maintaining a professional and compassionate demeanor.
- Verify and protect patient health information accurately, ensuring confidentiality and compliance with regulations.
- Act as a subject matter expert, offering accurate and up-to-date information to members and guiding them through the enrollment process efficiently.
- Utilize CRM database effectively to verify member data, record interactions, escalate unresolved cases, and complete assigned tasks as directed by call center leadership.
Essential Qualifications
To succeed in this role, you must have:
- A minimum of 3 years of experience in call center member enrollment, preferably in the health insurance or pharmacy industry.
- At least 3 years of experience in pharmacy or co-pay assistance, with a strong understanding of the enrollment process and relevant regulations.
- Proficiciency in Microsoft Office, with a minimum of 1 year of experience.
- Fast-paced call center experience in an inbound and outbound environment within the last 5 years.
- Health insurance experience on the pharmacy side and/or co-pay experience.
- Experience with talk-tracks and navigating multiple software systems.
- A high school diploma or equivalent.
Preferred Qualifications
While not mandatory, having the following qualifications will give you a competitive edge:
- Additional experience in health insurance or pharmacy beyond the minimum requirements.
- Knowledge of CRM database management and utilization.
- Experience working in a remote or virtual call center environment.
Skills and Competencies
To excel as a Remote Member Enrollment Coordinator, you'll need:
- Excellent communication and interpersonal skills, with the ability to handle calls with professionalism and empathy.
- Strong problem-solving and analytical skills, with the ability to resolve member concerns efficiently.
- Proficiency in navigating multiple software systems and technology platforms.
- A reliable ethernet connection in a private, designated workspace (no WiFi).
- A speed test result of 25 DL / 25 UL (https://www.speedtest.net/).
Career Growth Opportunities and Learning Benefits
At Workwarp, we're committed to helping our team members grow and develop their skills. As a Remote Member Enrollment Coordinator, you'll have opportunities to:
- Advance in your career with performance-based growth opportunities.
- Develop your skills in customer service, problem-solving, and CRM database management.
- Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices.
Work Environment and Company Culture
As a remote team member, you'll be working from a private, designated workspace. We're looking for individuals who are self-motivated, disciplined, and able to work independently. Our company culture values:
- Teamwork and collaboration.
- Innovation and creativity.
- Customer satisfaction and loyalty.
- Professional development and growth.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A hourly rate of $20.
- A range of benefits, including 401(k), dental insurance, flexible schedule, health insurance, paid time off, and vision insurance.
- Opportunities for career growth and professional development.
Schedule and Work Requirements
To be successful in this role, you'll need to:
- Be available to work 40 hours between Monday to Friday (8:00 AM to 8:00 PM EST) and Saturday (9:00 AM to 5:30 PM EST).
- Participate in shift bids approximately every 6 months based on business needs.
- Be able to work uninterrupted during your scheduled shift, with a dedicated workspace and reliable ethernet connection.
- Attend a 4-week training program (Monday to Friday, 9:30 AM to 6:00 PM EST).
How to Apply
If you're a motivated and compassionate professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Seize this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply now!
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