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Why Oak Street Health?
Oak Street Health is more than a network of primary‑care clinics – it is a mission‑driven community of innovators, clinicians, and technology enthusiasts united by a single purpose: to transform the health outcomes of Medicare beneficiaries. Since our founding, we have built a reputation for delivering compassionate, high‑quality care that is grounded in data, empathy, and relentless improvement. As we continue to expand our virtual footprint, we are looking for talented professionals who want to make a tangible impact on patients’ lives while advancing their own careers in a supportive, forward‑thinking environment.
Position Overview
We are seeking a highly motivated, detail‑oriented Remote Medical Transcriptionist to join our growing documentation team. This full‑time role begins in January and is designed for individuals who thrive in fast‑paced, patient‑centric settings and possess a strong foundation in medical terminology, transcription, and clinical workflows. As a key member of our remote office, you will partner directly with primary‑care providers, translating real‑time patient encounters into clear, accurate, and compliant clinical notes that drive better care decisions.
Core Responsibilities
Real‑Time Clinical Documentation (≈80% of Time)
- Join the provider virtually in the examination room to observe patient visits and capture essential clinical details.
- Produce structured notes that include History of Present Illness (HPI), Review of Systems (ROS), Physical Exam findings, Assessment, and Plan.
- Assign appropriate CPT (Current Procedural Terminology) and ICD‑10 diagnosis codes in collaboration with the provider.
- Generate After‑Visit Summaries that reflect patient education, follow‑up instructions, and prescribed treatments.
- Maintain strict adherence to HIPAA and Oak Street Health’s privacy policies throughout the documentation process.
Clinical Documentation Improvement (≈10% of Time)
- Review patient records and identify opportunities to enhance documentation accuracy and completeness.
- Utilize Oak Street Health’s population‑health analytics tools to support providers in meeting quality metrics.
- Participate in Daily Huddles and Documentation Review meetings, offering insights and suggestions for improvement.
- Collaborate with providers to resolve any ambiguities or gaps in the clinical narrative.
Administrative & Team Support (≈10% of Time)
- Place electronic orders, referrals, and ancillary service requests as directed by the provider.
- Address routine administrative tasks such as lab result follow‑up, prescription renewals, and patient portal updates.
- Provide backup support to the care team during peak periods or provider absences.
- Engage in other duties as assigned, contributing to the overall efficiency of the virtual clinic.
Essential Qualifications
- Medical Terminology Proficiency: Demonstrated knowledge of anatomy, physiology, pharmacology, and common medication names – acquired through a pre‑medical degree, health‑sciences coursework, or hands‑on clinical experience.
- Advanced Listening & Communication Skills: Ability to comprehend complex physician‑patient dialogues, ask clarifying questions when needed, and convey information accurately in written form.
- Technical Aptitude: Strong computer literacy, comfort with electronic health record (EHR) platforms, and a proven ability to adopt new software tools rapidly.
- Language Fluency (where applicable): Proficiency in Spanish, Polish, Russian, or other languages prevalent in the communities we serve, ensuring culturally competent documentation.
- Typing Speed: Minimum 70 words per minute, ensuring efficient turnaround of transcription tasks.
- Work Authorization: Legal authorization to work in the United States.
- Reliability & Commitment: Consistent attendance record, willingness to work 40–45 hours per week, and a commitment to stay in the role for at least one year (two years is ideal).
- Team Orientation: Readiness to take direction, adapt to each provider’s workflow, and contribute positively to a collaborative virtual environment.
Preferred Experience & Nice‑to‑Have Skills
- Prior experience as a medical scribe, transcriptionist, or clinical documentation specialist.
- Hands‑on exposure to CPT and ICD‑10 coding processes.
- Volunteer or shadowing experience in a healthcare setting, particularly in primary‑care or outpatient environments.
- Familiarity with health‑informatics tools, data dashboards, or quality‑measurement platforms.
Core Competencies for Success
- Attention to Detail: Meticulous capture of clinical nuances, ensuring records are error‑free and clinically meaningful.
- Time Management: Ability to juggle multiple documentation streams while meeting provider‑driven deadlines.
- Critical Thinking: Spotting inconsistencies in documentation and proactively seeking clarification.
- Adaptability: Seamlessly transitioning between different provider styles, patient populations, and evolving technology platforms.
- Professionalism: Maintaining confidentiality, exhibiting empathy for patients, and representing Oak Street Health’s values in every interaction.
Career Growth & Development Opportunities
At Oak Street Health, we view every team member as a future leader. As a Remote Medical Transcriptionist, you will have access to a robust learning ecosystem that includes:
- Structured Training Programs: Comprehensive onboarding covering EHR navigation, coding standards, and Oak Street’s documentation best practices.
- Mentorship & Peer Networks: Pairing with seasoned clinicians and documentation experts for ongoing guidance and skill sharpening.
- Certification Support: Financial assistance and study time for certifications such as Certified Medical Scribe Specialist (CMSS) or Certified Professional Coder (CPC).
- Internal Mobility: Clear pathways to advance into roles such as Clinical Documentation Specialist, Health‑Information Analyst, or even Provider Support Manager.
- Continuing Education Stipends: Annual budget for conferences, workshops, or online courses related to health informatics, coding, or patient‑care technology.
Work Environment & Culture
Our remote team operates with the same collaborative spirit that defines our physical clinics. Key cultural pillars include:
- Mission‑Driven Focus: Every task is tied to improving health outcomes for Medicare patients, fostering a sense of purpose.
- Inclusive Community: We celebrate diverse backgrounds, languages, and perspectives, ensuring every voice is heard.
- Flexible Work Arrangements: While we maintain predictable schedules, we understand the importance of work‑life balance and support flexible start times within the core clinic hours.
- Tech‑First Mindset: State‑of‑the‑art virtual platforms enable seamless communication, real‑time collaboration, and secure data handling.
- Recognition & Rewards: Regular acknowledgment of outstanding performance through peer‑nominated awards, spot bonuses, and public commendations.
Compensation, Perks & Benefits
Oak Street Health offers a competitive total rewards package designed to attract and retain top talent:
- Base Salary: Market‑aligned compensation reflecting your experience and skill set.
- Performance Incentives: Quarterly bonuses tied to documentation quality, coding accuracy, and team metrics.
- Health Coverage: Comprehensive medical, dental, and vision plans with employer contributions.
- Retirement Planning: 401(k) with company match to help you build a secure financial future.
- Paid Time Off: Generous vacation, sick leave, and paid holidays to recharge.
- Employee Assistance Program: Confidential counseling, legal resources, and wellness services.
- Technology Stipend: Support for home office equipment, high‑speed internet, and ergonomic accessories.
- Professional Development: Tuition reimbursement and access to internal learning platforms.
How to Apply
If you are passionate about accurate medical documentation, eager to contribute to a mission‑focused organization, and ready to launch or accelerate your healthcare career from the comfort of your home, we want to hear from you. Click the link below to submit your résumé, cover letter, and any relevant certifications.
Take the Next Step
Join Oak Street Health’s remote documentation team and become an essential part of a culture that values precision, compassion, and continuous improvement. Apply today and help shape the future of primary‑care delivery for millions of seniors across the nation.
Apply Now
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Apply Now