Note: The job is a remote job and is open to candidates in USA. Ulta Beauty is the largest North American beauty retailer, seeking to enhance their Asset Protection team with an LP Intelligence Analyst. This role is responsible for monitoring and analyzing escalations to ensure the safety of company assets and providing expert insights to stakeholders.
Responsibilities
- End-to-end triage and response for enterprise impacting escalations
- Remotely monitor Ulta Beauty assets within an assigned area
- Effectively demonstrate and utilize operational competencies as it relates to the Everbridge platform
- Identify and utilize the correct internal resources for monitoring and responding to escalations
- Provide the appropriate level of insight and risk analysis to stakeholders through a mix of outbound phone, email contact channels and internal tracking mechanisms
- Support Severity Level investigations and communicate findings to respective stakeholders
- Ownership of communication and documentation for applicable post care incident workflows
- Partner and provide support to the EPICenter Operations Manager on elevated or complex issues
- Document incidents and investigations as assigned
- Meet assigned quality metrics and service level goals
Skills
- Associates degree or equivalent experience
- Minimum of 1 year of experience in Loss Prevention, Security, Crisis Management, or related function
- Requires experience utilizing PC software including Microsoft Word, Excel, and PowerPoint
- Expertise conducting complex/confidential open-source intelligence investigations (“skip tracing”) via web tools/intelligence software
- Solid working knowledge of current Loss Prevention technology (MS Office, EAS, Burglar Alarms, Networks, BI, CCTV, Kronos, POS systems, case management software, exception-based reporting etc.)
- Possesses solid business acumen, judgement, and the highest ethical character
- Proven ability to make good decisions under pressure
- Must have strong planning, organization, collaboration, and decision-making skills
- Must have the ability to compile and analyze data across multiple data systems and/or corporate business partners in a logical sequence of information
- Must have ability to communicate information both verbally and in writing in a concise, detailed, and accurate fashion
- Must be able to multi-task, and prioritize time sensitive deadlines
- Prior call center experience a plus
- As part of the onboarding process, the successful candidate will be required to pass a technical operational training assessment through satisfactory practical application of the training curriculum and demonstrate the level of knowledge required to meet the core job responsibilities as a LP Intelligence Analyst
Benefits
- Paid time off
- Health
- Dental
- Vision
- Life and disability benefits
Company Overview
- Ulta Beauty is a beauty retailer that offers a wide range of products including cosmetics, fragrances, skincare, and hair care. It was founded in 1990, and is headquartered in Bolingbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ulta.com.
Company H1B Sponsorship
- Ulta Beauty has a track record of offering H1B sponsorships, with 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.