Note: The job is a remote job and is open to candidates in USA. Per Scholas is a nonprofit organization dedicated to providing no-cost tech training programs to individuals seeking to advance their careers. They are looking for an IT Support and Security Fundamentals Instructor to deliver training, support learners, and maintain instructional materials while fostering a positive learning environment.
Responsibilities
- Support instructor-led training that prepares learners for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, administering assessments, monitoring attendance, providing one-on-one tutoring, conducting daily evaluations and progress monitoring of individual learners, consistently addressing learners violations, and more
- Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
- Work closely with the team to identify learners needs, provide the necessary support, establish individualized plans for learners achievement, and participate in regular student-status meetings
- Maintain and update Salesforce and/or our LMS with learners grades, certification scores, and progress notes
- Support and maintain the training curricula, syllabi, lesson plans, and other instructional materials used in the classroom to ensure their effectiveness and consistency
- Stay current with industry trends and integrate
- Maintain a positive and inclusive learning environment
Skills
- 1-3 years of teaching or training experience
- Strong technical background; able to grasp and convey highly technical subject matter
- Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
- Strong communication skills
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements
- Knowledge of Windows, Mac, and Linux operating systems, and end-user experience
- Current A+ certification (1201-1202 Series)
- Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V)
- Proficiency with Active Directory, GPOs, and user-profile management
- Experience with MS Server (2016-2022), SCCM/WSUS, Patch Management, General understanding of Office 365 administration
- General knowledge of performance monitoring and metrics with Perfmon
- Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment
- Proficiency with LAN/WAN, routing configuration, and switching
- Should be familiar with the OSI model and protocol data flow
- Working knowledge of Client/Server Environments
- Familiarity with IT Service Management (ITSM) processes and frameworks
- Proficiency with remote administration and remote administration tools (i.e, InTune, Remote Access Tools, TeamViewer, Bomgar)
- Experience with providing direct, over-the-phone, or remote troubleshooting support of end-user desktops, equipment, applications, or connectivity issues in a timely fashion
- Thorough understanding of Network/OS Security concepts and procedures
- Proficiency in cybersecurity concepts and the ability to communicate security concepts
- Experience with monitoring tools such as Splunk
- Familiarity with AI tools like ChatGPT or copilots like Microsoft/Github Copilot and their utilization in IT support workflows
- Ability to write content and curriculum related to instructional outcomes and lesson plans
- Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications)
- Bachelor's degree (or equivalent practical/industry experience)
- CompTIA A+ 1200 Series
- Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities
- Experience using an SLA ticketing system with a customer/consumer service-driven approach
- Excellent written communication, presentation, and customer service skills
- Solid understanding of business needs
- Strong evaluation and data management skills
- Prior knowledge or background in IT (if minimal, a desire and willingness to learn what's needed) and a passion for technology are a plus
- You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
- You are data-driven, result-oriented, and a forward-looking catalyst for social change
- You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently
- You are a lifelong learner
- You are an effective communicator with strong oral and written skills
- You are tech-savvy and learn new tools quickly
- You are detail-oriented, with exceptional organizational management skills
- You have strong public speaking and interpersonal skills
- You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds
- You are adept at managing your time and balancing multiple projects and tasks
- You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources
Company Overview
Per Scholas is proud to celebrate 30 years of fostering economic mobility by giving individuals from diverse backgrounds access to high-growth tech careers. It was founded in 1995, and is headquartered in Bronx, NY, US, with a workforce of 201-500 employees. Its website is http://www.perscholas.org/.
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