Who We Are
Workwarp partners with industry‑leading retailers to deliver innovative, customer‑centric solutions across the United States. Our mission is to empower thousands of associates to work from anywhere while maintaining the highest standards of service, compliance, and operational excellence. As a strategic extension of Lowe’s retail operations, we combine cutting‑edge technology with a people‑first culture, enabling our remote teams to drive measurable results for both the business and the customers they serve.
Our remote workforce isn’t just “working from home”—they are the backbone of a national network that coordinates installation services, manages vendor relationships, and ensures every customer enjoys a seamless, “SMART” experience from the moment a product is ordered until it is fully installed and operational. If you thrive in a fast‑paced, data‑driven environment and love developing talent across geographic boundaries, this is the perfect opportunity to lead, inspire, and make a lasting impact.
Why This Role Matters
As the Installation Support Manager, you will be the linchpin connecting multiple functional areas—store operations, supply chain, external service providers (PROviders), and internal corporate teams. Your leadership will directly influence the quality, timeliness, and profitability of installation services delivered to millions of homeowners nationwide. By fostering a culture of accountability, coaching, and continuous improvement, you will help Lowe’s stay ahead of the competition and uphold its reputation for outstanding customer service.
Key Responsibilities
- Program Implementation & Execution: Design, launch, and manage new service programs that align with corporate business strategies, ensuring consistent adoption across remote and in‑store teams.
- Team Leadership & Performance Management: Supervise a diverse group of associates (direct and indirect reports), set clear performance expectations, conduct regular coaching sessions, and hold team members accountable to KPI standards.
- Cross‑Functional Collaboration: Partner with Store Operations, Supply Chain, Merchandising, Field Leadership, and external vendors to coordinate service initiatives, resolve escalated issues, and drive process improvements.
- Data‑Driven Decision Making: Analyze performance dashboards, real‑time metrics, and historical trends to identify gaps, recommend corrective actions, and celebrate successes.
- Quality & Compliance Assurance: Ensure all installation activities comply with regulatory requirements, safety standards, and internal policies; conduct audits and remedial training as needed.
- Stakeholder Communication: Serve as the primary communication conduit between district and store leadership (DSEM, FPM, DM, SM) and external partners, delivering clear updates on field performance, compliance, and customer feedback.
- Talent Acquisition & Development: Recruit, onboard, and develop high‑performing remote talent; craft individualized development plans, lead mentorship programs, and nurture a pipeline of future leaders.
- Customer Experience Advocacy: Champion a “SMART” (Speed, Meaningful, Accurate, Reliable, Transparent) service experience, ensuring every installation interaction exceeds customer expectations.
- Strategic Reporting: Prepare and present comprehensive reports to senior leadership, highlighting operational health, financial impact, and strategic recommendations.
Essential Qualifications
- Education: High School diploma or GED required; equivalent work experience may substitute.
- Industry Experience: Minimum of 3 years in retail or a high‑volume centralized service environment with a demonstrated track record of progressively responsible roles.
- Leadership Experience: At least 1 year of experience managing a team of 10 or more direct and/or indirect reports, with proven ability to motivate, coach, and develop talent.
- Cross‑Functional Communication: Demonstrated competence in collaborating across multiple business units, articulating complex concepts, and influencing decision‑makers.
- Training & Mentorship: Experience designing and delivering training programs, conducting performance reviews, and fostering a culture of continuous learning.
Preferred Qualifications & Added Value
- Higher Education: Bachelor’s degree in Business, Operations Management, or a related field.
- Remote Team Leadership: Direct experience managing geographically dispersed teams, utilizing virtual collaboration tools, and maintaining engagement in a remote work setting.
- Professional Licenses & Certifications: Active trade or business licenses (e.g., General Contractor, Lead‑Paint certification, Contact Center certifications) that enhance credibility with external vendors.
- Language Skills: Bilingual proficiency in Spanish to support a diverse customer base and internal multicultural teams.
- Technology Proficiency: Familiarity with workforce management platforms (WFM), CRM systems, and data visualization tools (e.g., Tableau, Power BI).
Core Skills & Competencies for Success
- Analytical Thinking: Ability to interpret complex data sets, identify root causes, and devise actionable solutions.
- Strategic Vision: Skill in aligning day‑to‑day operations with long‑term business objectives and market trends.
- Emotional Intelligence: Strong interpersonal skills, empathy, and the capacity to build trust with remote associates and senior leaders alike.
- Decision‑Making Authority: Confidence to make timely, informed decisions on product, expense, and process matters, especially under pressure.
- Effective Communication: Clear, concise, and persuasive written and verbal communication tailored to varied audiences.
- Project Management: Proven ability to plan, execute, and track multi‑phase initiatives while meeting deadlines and budget constraints.
- Adaptability: Thrive in a dynamic environment where priorities shift, technology evolves, and new challenges arise.
Career Growth & Development Opportunities
At Workwarp, we view every role as a stepping stone to greater responsibility. As an Installation Support Manager, you will have access to a robust learning ecosystem that includes:
- Leadership Development Programs: Formal training modules, executive coaching, and mentorship pairings designed to accelerate your path to senior management.
- Cross‑Departmental Rotations: Opportunities to work briefly with supply chain, merchandising, or technology teams to broaden your business acumen.
- Certification Support: Funding for industry‑relevant certifications (e.g., PMP, Six Sigma, Certified Installation Professional) to deepen expertise.
- Performance‑Based Advancement: Clear, merit‑driven promotion pathways tied to measurable outcomes such as cost savings, NPS improvements, and team engagement scores.
Work Environment & Culture
Our remote workforce enjoys a flexible, results‑oriented environment that values work‑life balance without sacrificing accountability. Key cultural pillars include:
- People‑First Mindset: We prioritize the well‑being of our associates, offering mental‑health resources, virtual team‑building activities, and a supportive leadership style.
- Innovation & Continuous Improvement: Everyone is encouraged to share ideas, experiment with new processes, and contribute to a culture of relentless enhancement.
- Diversity, Equity & Inclusion: We actively cultivate an inclusive workplace where varied perspectives are respected and celebrated.
- Transparency: Regular town‑hall meetings, open‑door policies with senior leaders, and clear communication of company goals keep everyone aligned.
Compensation, Perks & Benefits
We offer a competitive salary range of $58,100 – $96,900 annually, commensurate with experience, education, and geographic location. In addition to base pay, eligible employees receive a comprehensive benefits package that may include:
- Health & Wellness: Medical, dental, vision coverage, and a health‑savings account (HSA) with employer contributions.
- Retirement Savings: 401(k) plan with company match to help you build long‑term financial security.
- Paid Time Off: Generous vacation, sick leave, and paid holidays, plus additional time for volunteering or personal development.
- Professional Development: Access to online learning platforms (LinkedIn Learning, Coursera), tuition reimbursement, and conference attendance.
- Technology Stipend: Home‑office equipment allowance to ensure you have a productive remote workspace.
- Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial planning support.
All compensation and benefits are administered in accordance with applicable federal, state, and local regulations. Our inclusive hiring policy ensures equal opportunity for all qualified candidates, regardless of background or personal characteristics.
Location & Eligibility
This is a fully remote position. Candidates must be legally authorized to work in the United States and must not reside in Alaska, California, or Hawaii (as per Lowe’s remote associate policy). Remote work flexibility allows you to operate from any eligible state, providing a work setting that fits your lifestyle while maintaining close partnership with the broader organization.
Application Process
Ready to shape the future of retail installation services? Follow these simple steps:
- Click the “Apply” button below to submit your resume and a brief cover letter highlighting your relevant experience.
- Our talent acquisition team will review your application and reach out within 5‑7 business days to schedule an initial conversation.
- Proceed through a structured interview process that includes a competency‑based interview, a case study to demonstrate problem‑solving skills, and a final discussion with senior leadership.
- Receive an offer package outlining salary, benefits, and next‑step onboarding details.
We value prompt communication and aim to keep you informed at every stage.
Take the Next Step
If you are a motivated, data‑driven leader who thrives in a remote environment and is passionate about elevating customer experiences through operational excellence, we want to hear from you. Join Workwarp and be part of a forward‑thinking team that is redefining how millions of homeowners receive installation services—one smart, seamless experience at a time.
Apply Now