Note: The job is a remote job and is open to candidates in USA. Airgas is a leading U.S. supplier of industrial, medical and specialty gases, and they are seeking a remote BPI/SAP Help Desk Agent. The role involves supporting business units on SAP related processes, taking live calls, and managing tickets in the iSupport system.
Responsibilities
- Staffing SAP How To Hotline French phone queue, and backup on English queues
- Work with all levels of Airgas associates within the Div/Reg and other specialty business units to help resolve questions/issues within the SAP system
- Full knowledge of the SAP Resources Drive and related training and support documentation
- Creating and maintaining French process and training documents
- Manage tickets within the iSupport system
- Flexibility to work staggered work shift
Skills
- High School Diploma or equivalent
- Excellent knowledge of the SAP platform
- Excellent communication skills and presentation skills
- Ability to work with associates in all levels of the company
- Well organized, able to multitask, ability to adapt quickly, and work well under pressure
- Able to work independently and with groups and teams
- Industrial Gas experience a plus
Benefits
- Medical, dental, and vision plans
- Short-term and long-term disability
- Life and accidental death and dismemberment (AD&D) insurance
- Employee Assistance Program (EAP)
- Pre-tax commuter transportation benefit
- Parental leave
- Vacation
- Sick time
- Floating holidays
- Jury duty and funeral/bereavement leave
- Paid holidays for all eligible full-time employees
- 401k plan with company matching funds
- Tuition reimbursement
- Discounted college tuition for eligible employees’ dependents
- Airgas Scholarship Program for dependent children
Company Overview
Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products. It was founded in 1982, and is headquartered in Radnor, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://airgas.com/.Company H1B Sponsorship
Airgas has a track record of offering H1B sponsorships, with 7 in 2025, 8 in 2024, 12 in 2023, 10 in 2022, 8 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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