Note: The job is a remote job and is open to candidates in USA. GetixHealth is seeking a Healthcare Customer Service Specialist to join their team. The role involves delivering exceptional service and support to patients and clients by handling high-volume calls related to billing, payments, and medical claims.
Responsibilities
- Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions
- Respond to telephone inquiries using standard procedures and scripts
- Gather required information, research account details, and resolve customer concerns accurately and promptly
- Clearly explain billing information, insurance benefits, and available services to patients
- Assess patient needs and provide appropriate solutions or escalate issues when necessary
- Schedule work to ensure optimal call coverage and maintain daily productivity
- Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals
- Support department initiatives and contribute to continuous improvement efforts
- Maintain strict adherence to HIPAA regulations and confidentiality policies
- Assist with department goals and recommend improvements to enhance efficiency
- Perform other duties as assigned to support the team and organizational success
Skills
- High School Diploma or GED required; additional education is a plus
- 1–2 years of customer service experience required
- Strong verbal, written, and interpersonal communication skills
- Excellent problem-solving abilities with a calm, empathetic approach
- High attention to detail and accuracy
- Ability to work independently and collaboratively to meet and exceed performance goals
- Comfort using Microsoft Office Suite and adapting to new technologies
- Strong attendance and reliability
- Bilingual (Spanish) preferred (not required)
- Healthcare, insurance, or medical collections experience preferred
- Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred
- Basic understanding of medical terminology and the healthcare revenue cycle
- Proven experience working with multiple systems and databases in a fast-paced environment
- Bilingual abilities are a plus
Benefits
- Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
- Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
- 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service.
- Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
- Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.
Company Overview
GetixHealth provides hospitals, clinics, university medical centers, and other healthcare facilities across the United States with comprehensive revenue cycle management (RCM) services. It was founded in 2012, and is headquartered in Houston, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://getixhealth.com.
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