Join Chewy's Pet Insurance Team: Make a Difference in the Lives of Pet Owners
At Chewy, we're passionate about helping pets and their owners live happier, healthier lives. As a leading online pet store, we're now expanding our mission through CarePlus, our pet insurance arm, dedicated to providing comprehensive coverage and exceptional customer service. We're seeking a talented and compassionate Remote Healthcare Customer Service Representative to join our team, helping pet owners protect their beloved companions. If you're a customer-centric individual with a passion for animals and a knack for sales, we invite you to explore this exciting opportunity.
About the Role
As a Remote Healthcare Customer Service Representative, you'll play a vital role in educating customers about our pet insurance plans, recommending suitable coverage, and enrolling pets in policies. You'll be the face of Chewy's CarePlus, providing top-notch service and support to pet owners across Florida, Texas, and Arizona. This is a remote position, offering the flexibility to work from home while making a real impact on the lives of pets and their families.
Key Responsibilities
- Develop a deep understanding of Chewy's pet health insurance plans, features, and options to expertly recommend the best coverage for pet parents.
- Utilize internal and external technologies to provide a seamless customer experience, answering inbound inquiries and making outbound follow-ups.
- Employ a consultative approach to identify customer needs, recommend suitable insurance plans, and enroll pets in comprehensive coverage.
- Present the value of our pet insurance policies, highlighting the benefits and addressing customer concerns with empathy and confidence.
- Meet and exceed enrollment targets and objectives, using creativity and critical thinking to problem-solve and resolve customer issues.
- Maintain a customer-centric approach, offering understanding, active listening, and kindness to customers and team members alike.
- Accurately enroll pets in policies, ensuring all necessary information is collected and documented.
- Stay up-to-date with insurance regulations, maintaining required licenses and adhering to industry standards.
Essential Qualifications
- 2+ years of experience in a customer service conversion-based role, preferably within the insurance industry.
- Proven track record of meeting and exceeding conversion targets.
- Strong consultative conversion skills, with the ability to identify customer needs and recommend suitable solutions.
- Property & Casualty Insurance license in your home state (Florida, Texas, or Arizona).
- Excellent communication skills, with a customer-centric approach and ability to actively listen and understand customer needs.
- Proficiency in basic computer applications and data entry.
- Ability to multi-task in a fast-paced environment, with flexibility to shift schedules and work overtime as needed.
Preferred Qualifications
- Familiarity with the insurance industry, particularly pet insurance.
- Proven track record of quality, productivity, and understanding customer needs.
- Strong ability to handle objections and turn them into opportunities.
- Positive attitude, adaptability, and willingness to learn and grow within the role.
Training & Support
We're committed to your success! You'll undergo four weeks of virtual training, taking place Monday through Friday from 9:00 AM to 5:30 PM ET. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role.
Technical Requirements
- Reliable internet connection with at least 30mbps download and 10mbps upload speed.
- Ability to physically connect a cable between ISP equipment and the work computer.
- 2+ available connections.
- Cell phone or tablet for two-factor authentication.
- Cell phone capable of receiving SMS messages and phone calls.
What We Offer
At Chewy, we value our team members and offer a range of benefits and perks, including:
- Competitive salary and compensation package.
- Opportunities for career growth and professional development.
- Flexible remote work arrangement.
- Comprehensive training and ongoing support.
- A dynamic and inclusive work environment.
Why Join Chewy?
At Chewy, we're passionate about making a difference in the lives of pets and their owners. We're committed to equal opportunity and value diversity and inclusion among our team members. If you're a motivated and compassionate individual looking for a rewarding career, we invite you to join our team.
Ready to Make a Difference?
If you're reliable, willing to learn, and passionate about helping animals, we want to hear from you! Apply now and become a part of Chewy's CarePlus team, making a real impact on the lives of pet owners across the country.
Chewy is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives.
Apply Now