Note: The job is a remote job and is open to candidates in USA. Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and maximizes savings for the healthcare community. The Delivery Manager I role focuses on managing and cultivating customer relationships to enhance the adoption of Managed Services products and services, while ensuring customer satisfaction throughout the service lifecycle.
Responsibilities
- Cultivates and maintains customer relationships within assigned account base
- Actively create tasks that impact service design, success and impact future concepts, products, and innovations
- Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues
- Host ongoing webinars and trainings for Managed Services customers and internal teams
- Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction
- Provide clear instructions to customer care analyst for project work
- Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff
- Excellent time management of projects and meetings while adhering to deadlines
- Create, develop, and use presentation materials for onsite or WebEx meetings with customers
- Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified
- High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices
- Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities
- Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process
- Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation
- Travel may be required (approximate 20%)
- Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday)
Skills
- Bachelor's Degree or 1 year of relatable healthcare experience
- Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
- Strong organizational and project management skills
- Experience with project management, customer success, training and/or customer service
- Experience working in a team-oriented environment as a lead resource
- Internet savvy and computer literacy with proficiency in Microsoft Office applications
- Ability to work with little direction or guidance on projects and tasks
- Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations
- Analytical and detail-oriented with strong project management skills
- Strong leadership, problem-solving and customer service skills
- Strong accountability and integrity due to sensitive nature of information
- Strong written, verbal, and presentation skills
- Salesforce knowledge or a relatable CRM tool
- Webinar and training experience
Benefits
- Health, vision, and dental insurance
- Accident and life insurance
- 401k matching
- Paid-time off
- Education reimbursement
Company Overview
GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care. It was founded in 2000, and is headquartered in Louisville, CO, US, with a workforce of 1001-5000 employees. Its website is http://www.ghx.com.Company H1B Sponsorship
GHX has a track record of offering H1B sponsorships, with 5 in 2025, 9 in 2024, 9 in 2023, 3 in 2022, 13 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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