Note: The job is a remote job and is open to candidates in USA. NMI is a company that enables partners with choice in the payments industry, and they are seeking a talented SaaS Implementation and Support Data Analyst. The role involves managing the implementation of a CRM platform, providing support and training to clients, and collaborating with cross-functional teams to define data needs and solutions.
Responsibilities
- Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption
- Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module
- Solving residual calculation tickets accurately using Excel and the Merchant Central platform
- Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates
- Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites
- Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise
- Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools
- Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality
- Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness
- Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information
- Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions
- Communicate findings effectively to both technical and non-technical stakeholders
- Assist in conducting ad-hoc analyses and data extraction when needed
Skills
- Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field
- 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience
- 2+ years of experience implementing or supporting SaaS software
- Experience working in a ticketing system on a daily basis. Preferably Zendesk
- Experience with BigQuery or similar SQL-based data analytics tools
- Proficiency with Microsoft Excel
- Familiarity with SQL or Python is a plus
Benefits
- Flex PTO.
- US Holidays observed.
Company Overview
NMI is a global leader in embedded payments, powering more than $200 billion in payment volumes every year. It was founded in 1998, and is headquartered in Schaumburg, Illinois, US, with a workforce of 201-500 employees. Its website is http://www.nmi.com.
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