Note: The job is a remote job and is open to candidates in USA. KnowFully Learning Group is a company that provides comprehensive continuing education for professionals across various industries. They are seeking a Customer Success Associate to act as a liaison, provide guidance on products and services, and resolve customer issues to maintain high satisfaction levels.
Responsibilities
- Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
- Keep records of customer interactions using all systems as needed
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Skills
- Fluency in both English and Spanish is required to effectively perform job duties, including support of programs with Spanish-speaking stakeholders
- Excellent verbal and written communication skills
- Excellent interpersonal, relationship building, and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong Computer / Data Entry Skills – Microsoft Office Proficiency
- Ability to multitask in a fast-paced environment
- Ability to use proper phone and email etiquette
- Ability to work well independently and as a team
- Ability to adapt to the changing needs of the company and department
- Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers
- Ability to function well in a high-paced and at times stressful environment
- College degree or equivalent work experience preferred
- Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred
Benefits
- Health
- Dental
- Vision
- Life
- Disability
- Paid time off
- 401(k) retirement plan with employer match
Company Overview
- KnowFully Learning Group - end-to-end professional education platform from exam prep to continuing education. It was founded in 1985, and is headquartered in Wayne, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.knowfully.com/.