Note: The job is a remote job and is open to candidates in USA. WCG is a company that delivers transformational solutions for clinical trials. They are seeking a CTMS Client Delivery Analyst to support the delivery of Clinical Trial Management System projects, coordinate project activities, and assist with user support to ensure a positive experience for clients.
Responsibilities
- Act as a critical operational point of contact for designated key clients and will represent the client’s interests across all projects. Approach designated key clients as advocates and relationship managers, purveyors of knowledge, and problem solvers
- Identify key client strategic needs and develop strategies with input and collaboration from relevant internal stakeholders to meet those needs
- Ensure planning, organizing, and tracking of key project tasks and milestones are occurring in support of CTMS system rollouts
- Act as a trusted advisor and point of contact, delivering prompt responses, expert guidance, and innovative problem solving throughout every project
- Document key discussions, capture decisions, and maintain detailed project records to facilitate informed collaboration and alignment among stakeholders
- Orchestrate meetings, provide comprehensive project status updates, and ensure seamless communication and follow-through across teams
- Solicit, analyze, and share client and internal feedback to drive iterative enhancements to processes, services, and solutions
- Conduct thorough reviews of project deliverables and oversee key details to ensure exceptional solution quality and consistency
- Manage the initial support for eResearch CTMS users, addressing inquiries and challenges through multiple channels and ensuring timely and effective resolution
- Diagnose and resolve user-reported issues - such as access, navigation, and functionality - providing clear and actionable solutions
- Maintain accurate and up-to-date records of user inquiries, resolution status, and follow-up actions to uphold superior service standards
- Provide insight-driven operational support to Business Development initiatives, driving cross-functional success
- Attendance, time management and punctuality are essential functions of the position
- Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here
Skills
- Bachelor's degree preferred. Equivalent combination of significant work experience in related field, education, and skills to perform the job may be considered in lieu of a relevant degree
- 1–3 years of experience in clinical research operations or healthcare project support, preferably with direct CTMS experience
- Strong client engagement and relationship management abilities in technical solution settings
- Proficient in gathering and documenting business and functional requirement
- Excellent facilitation, presentation, and training skills—able to communicate with both technical and non-technical audiences
- Strong organizational, time management, and multitasking capabilities
- Excellent problem solving/decision making skills
- Demonstrated negotiation skills
- Excellent interpersonal skills
- Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously
- Proficient knowledge of MS Office, specifically Word, Excel, and PowerPoint, as well as awareness of Adobe, Visio and MS Project and the ability to produce detailed reports and presentations using these tools
- Experience providing basic user support or working in a help desk environment is preferred
- Working knowledge of CTMS or similar clinical research platforms preferred
Benefits
- Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
- Employee Assistance Programs and additional work/life resources
- Referral Bonuses and Tuition Reimbursement
- Paid time off including holidays, vacation, and sick time
- Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement
Company Overview
WCG is a true partner to research sponsors, CROs, sites and participants in navigating the clinical research journey. It was founded in 2012, and is headquartered in Cary, North Carolina, US, with a workforce of 1001-5000 employees. Its website is https://www.wcgclinical.com/.Company H1B Sponsorship
WCG has a track record of offering H1B sponsorships, with 9 in 2025, 14 in 2024, 12 in 2023, 4 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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