Registered Client Service & Operations Associate (OSJ Track / Series 24 Path) (Remote)

Luminous Financial Group | Remote (San Diego preferred) Part-time to start (20 hours/week) → opportunity to transition to full-time after training/probationary period Pay: $24–$35/hour (equivalent to ~$50,000–$70,000/year when full-time) + potential performance bonuses About Luminous Financial Group Luminous Financial Group is a boutique financial services firm supporting wealth management clients, financial planning clients, advisors, retirement plans, and 401(k) participants. We’re a small team that takes pride in being responsive, organized, and genuinely helpful. We’re hiring a licensed, client-facing professional who enjoys variety, takes ownership, and wants to grow into higher-responsibility work—potentially including OSJ/compliance responsibilities (Series 24 path). The Opportunity This role is ideal for someone who: • Is already Series 7, 63, and 65 licensed • Has at least 2 years in the industry • Wants a role with real responsibility and growth potential • Can thrive in a small-company environment where priorities shift and teamwork matters While the role starts part-time for training, the intent is to ramp hours/responsibility for the right person after they successfully complete initial training/probation. Core Responsibilities 1) Manage 401(k) Participant Call Center Support You will be a key point of contact for participants across the retirement plans we manage. Responsibilities include: • Answering inbound participant calls and resolving needs in a professional, calm, and friendly manner • Assisting with account access/navigation, plan questions, and general participant support • Coordinating follow-ups and documenting interactions clearly • Ensuring a consistent, high-quality participant experience 2) Own New Client Onboarding (High-Touch Process Owner) This is not a “send paperwork and disappear” onboarding. We want clients to feel taken care of. Responsibilities include: • Acting as the primary onboarding guide for new clients • Coordinating with our assistant who helps gather information and handle paperwork • Proactively scheduling walkthroughs and being available to clients during onboarding • Offering hands-on help with technology, account access, portals, and “how to” training • Creating a white-glove, organized, confidence-building onboarding experience 3) Backup Administrative Coverage (As Needed) We have an administrative assistant; you’ll serve as backup support when she is out or overloaded: • Scheduling coordination, operational follow-ups, and general support tasks • Helping keep day-to-day work moving when volume spikes 4) Support Group 401(k) Meetings and 1-on-1 Participant Meetings (Some Travel) Over time, you may help with: • Group 401(k) meetings • 1-on-1 participant meetings (some on-site travel, not frequent) • Zoom-based participant/client meetings as an alternative for some plans/clients 5) Advisor Vacation Coverage & Support When advisors are out, you’ll help keep client service moving: • Supporting trading-related needs and time-sensitive operational tasks (within your licensed role and firm procedures) • Coordinating client communications and follow-ups • Helping ensure nothing slips through the cracks 6) Long-Term Growth: “Luminous Clients” & Bonus Potential For the right person, there is a path to supporting a book of firm clients over time: • Clients remain “Luminous” clients • Compensation would be via wages plus performance bonuses (not a standalone commission-based advisor role) 7) OSJ / Compliance Track Growth (Series 24 Path) We are strongly interested in hiring someone who can grow into an OSJ designee role. Over time (and subject to licensing/approval), responsibilities may include: • Monitoring email and correspondence for compliance purposes • Approving business and handling daily compliance tasks • Supporting documentation standards and audit-readiness • Working with advisors we supervise to ensure proper compliance processes and documentation • Handling annual supervisory review of advisors across multiple teams Required Qualifications • Active Series 7, 63, and 65 licenses (required) • 2+ years experience in financial services (client service, operations, advisor support, retirement plan support, broker-dealer/RIA environment, etc.) • Strong communication skills—clear, professional, and client-friendly • High attention to consider-the-details work (paperwork, follow-ups, documentation, process) • Comfortable working remotely while staying accountable and responsive • Strong team orientation—no “that’s not my job” mindset Preferred Qualifications • San Diego area (preferred, not required) • Series 24 already, or a strong commitment and plan to obtain it • Experience with 401(k) participant services, onboarding, trading support, or compliance workflows • Bachelor’s degree preferred (not required) What Success Looks Like (First 60–90 Days) • You’re confidently handling participant call needs and follow-ups • You’re owning onboarding timelines and creating a high-touch experience clients appreciate • You’re becoming a reliable internal coverage partner for advisors and operations • You’re demonstrating readiness and interest in progressing toward OSJ/Series 24 responsibilities Schedule, Pay & Growth • Start ~20 hours/week during training/ramp-up • Opportunity to increase hours and responsibilities after training/probation • $24–$35/hour (DOE) + potential performance bonuses Background Check & Fingerprinting Requirement Final candidates must successfully complete fingerprinting and a background check as a condition of employment. Employment is contingent upon completion of required screenings and compliance steps prior to the start date. Benefits & Additional Compensation • Paid Time Off (PTO) – PTO is included and increases over time based on tenure. • 401(k) Plan with Company Match – Employees are eligible to participate in the firm’s 401(k) plan once eligibility requirements are met. The company provides a 4% employer match. • Health Insurance (In Progress) – Luminous Financial Group is currently evaluating a group health insurance plan. If implemented, health coverage may be offered as part of the total compensation package for eligible employees. • Performance-Based Bonuses – Additional compensation opportunities may be available based on performance and expanded responsibilities. How to Apply Please submit: • Resume • A short note confirming your licenses (Series 7/63/65/24) and your interest in the OSJ/Series 24 path • Your location, availability, and when you could start Pay: $24.00 - $35.00 per hour Expected hours: 20.0 – 40.0 per week Benefits: • 401(k) • Paid time off Application Question(s): • Where are you located and would you willing to be occasionally travel for this position? • Are you willing to work Pacific Time business hours? Education: • Bachelor's (Preferred) License/Certification: • Series 7 (Required) • Series 63 (Required) • Series 65 (Required) • Series 24 (Preferred) Work Location: Remote Apply Now Apply Now