Quality Assurance Support Specialist

Position Position Quality Assurance Specialist Reports To Project Director Department OACTS Department FLSA STATUS Exempt Primary Position Objectives Responsible for providing support services to the Admissions Counselors and Career Transition Specialists (CTS) in compliance with government and management directives. Position Responsibilities Key Responsibilities Brief Description of Duties Administration Procedures • Prepare documentation on potential students and review with the Center as applicable or necessary • Provide quality control of all submitted Outreach and Admissions (OA) files, submitted placements for accuracy, completeness, eligibility, appropriateness, and ethical standards • Provide quality assurance check for timely and accurate submission of required documentation of all initial and post-placement services for all students as directed • Follow all integrity guidelines and procedures and ensure no manipulation of student/applicant data • Provide support for the OA, Center, and CTS contract to meet OMS standards and performance guidelines; maintain monthly arrival goals as directed by manager • Arrange for and assist in providing pre-enrollment orientation, schedule tours of the Center • Create a network with youth development agencies, one-stop agencies, churches, and community organizations to provide a wide-base for recruiting potential students • Participate in student employability programs and activities • Support, promote, and enforce Job Corps’ Zero Tolerance Policy • Promote the development of Career Success Standards by modeling appropriate behaviors, mentoring students where necessary and monitoring both positive and negative behaviors through interventions • Manage and assign prospects in OASIS; ensure timely and accurate submission of required contact with prospective students • Maintain central library of required documents, handbooks, directives, and standard operation procedures • Adhere to safety practices • Demonstrate and abide by LifeSkills Connection’s core values and operating principles • Comply with all DOL guidelines, OFCCP regulations, Quality Assurance Plan (QAP), LifeSkills Connection’s policies and procedures, Job Corps notices and bulletins, and Center policies and procedures • Participate in PRH mandated staff training; Failure to participate may result in disciplinary action up to and including termination • Perform other duties as assigned Position Competencies Key Competencies Performance Standards/Results Effective Communication • Present information both clearly and concisely and regularly confirms correct interpretation of information • Very high standard of communication skills both written and oral for the presentation of facts and ideas • Written communication must be clear, concise, easy to read and comprehend Organization of Work • Demonstrate the ability to handle several projects simultaneously • Implement the key principles of time management, task allocation and priority assignment in addition to personal organization • Continually seek ways to improve the service provided via development of professional skills and personal growth • Initiate and respond to suggestions for improving service Qualifications Excellent written and verbal communications skills Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel Experience Minimum of one to two years related experience and/or training Experience may include successful outreach and admissions with Job Corps or other youth development programs Education High School Diploma or Equivalent Required Advanced degree preferred Certificates, Licenses, Registrations Valid State Driver’s License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands and arms; to listen and to talk. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud. Benefits Include: • Employer paid Short- and Long-Term Disability, Life Insurance • Full Health & Medical benefits (Dental, Health, Vision) • 401k Retirement Plan, HSA, FSA • Paid Holidays, PTO + more Disclaimer: As a federal contractor, and employer with a Drug-Free Workplace, potential candidates are required to pass the following pre-employment requirements prior to beginning employment: Employment contingent upon passing background check and a pre-employment drug test. Positive test results will exclude an applicant from being hired. LifeSkills Connection Inc. is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to use this online application process and need an alternative method for applying, you may contact Human Resources, 833-311-1661 and [email protected] for assistance. This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.