Merkle is a company that focuses on delivering quality assurance services. The QA Analyst will analyze requirements and technical specifications, conduct various types of testing, and assist in the development of test plans and documentation to ensure project goals are met.
Responsibilities
- Analyze our requirements, acceptance criteria, and technical specifications to develop understanding of project goals
- Complete multiple test types, including functional, integration, system, regression, user acceptance, and compatibility testing across different platforms, browsers, and devices
- Assist QA Leads in creating comprehensive test plans, test cases, and scripts to support project deliverables
- Maintain clear, well-structured test documentation to support repeatability and knowledge sharing
- Identify, document, and prioritize issues discovered during testing; ensure defects are logged with reproducible steps, supporting evidence (screenshots, logs, service requests/responses), and detailed impact assessments
- Track defect lifecycle from identification through resolution, collaborating with developers and project teams to validate fixes
- Provide feedback to project managers, business analysts, and partners on test progress, results, and risks
- Support root cause analysis and help guide process improvements to prevent recurring issues
- Participate in daily stand-ups, sprint planning, backlog grooming, and retrospective sessions as part of an Agile delivery team
- Partner with developers, UX designers, technical leads, and program managers to agree on quality expectations and testing priorities
- Provide input during requirements and design discussions to ensure testability, clarity, and agreement on acceptance criteria
- Communicate complex technical and quality-related issues for all partners
- Contribute to projects aimed at improving QA processes, efficiency, and consistency of deliverables
- Assist QA Leads and Automation Engineers in developing automated test cases and scenarios, ensuring they complement manual testing efforts
- Stay informed about latest technologies and industry best practices in QA, accessibility, and automation
- Support accessibility and compliance testing efforts aligned with Web Content Accessibility Guidelines (WCAG)
Skills
- Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field
- Minimum of 1 year of hands-on QA experience in testing software applications
- Experience testing across multiple platforms, including web, mobile web, and native mobile applications
- Experience with QA methodologies, testing techniques, and the Software Development Life Cycle (SDLC)
- Familiarity with cross-browser testing tools, web service validation, and log inspection methods
- ISTQB or equivalent QA certification (passed)
- Experience with object-oriented programming languages (e.g., Java, C#) or scripting languages (e.g., JavaScript, Python, Ruby)
- Hands-on experience with Content Management Systems such as Adobe Experience Manager (AEM) or Sitecore
- Proficiency in database queries, database testing, and API/web service testing
- Familiarity with accessibility standards (WCAG) and accessibility testing tools
- Exposure to automated testing frameworks and tools (e.g., Selenium WebDriver, Appium)
- Knowledge of cloud platforms (e.g., Amazon Web Services) and CI/CD tools (e.g., Jenkins)
- Prior experience working in Agile/Scrum development teams
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
Company Overview
Merkle is a customer relationship management agency that designs, executes and evaluates integrated marketing programs. It was founded in 1971, and is headquartered in Columbia, Maryland, USA, with a workforce of 10001+ employees. Its website is http://www.merkleinc.com.Company H1B Sponsorship
Merkle has a track record of offering H1B sponsorships, with 53 in 2025, 67 in 2024, 58 in 2023, 56 in 2022, 85 in 2021, 81 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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