Job Description:
• Engage with public sector customers, both onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process, including tailored demos, technical presentations, and hands-on workshops.
• Collaborate with the sales team to shape and execute account strategies that drive GitLab adoption within government environments.
• Own the technical evaluation process, including proof of concept (POC) and proof of value (POV) design and delivery, tender and audit support, and technical input into proposals.
• Lead the creation of Customer Success Plans that capture technical success criteria and handoff details from the pre-sales process, ensuring a smooth path to deployment and adoption.
• Build and deepen relationships with technical and business stakeholders so they become advocates for GitLab within their organizations.
• Serve as the customer advocate internally by channeling feedback and insights to Product, Sales, Marketing, and other GitLab teams to influence roadmap and messaging.
• Maintain and expand your expertise in GitLab and related technologies, including modern software development, operations, and cloud practices, and create reusable examples and assets for customers and partners.
• Run Value Stream Assessments with support from senior Solutions Architects to identify opportunities for customers to improve their software delivery with GitLab.
Requirements:
• Active TS/SCI clearance with polygraph and ability to meet all applicable government eligibility requirements as a United States Person.
• Residing in the Washington, D.C. area and ability to travel for onsite engagement with public sector customers, based on business and customer needs.
• Background in technical pre-sales, consulting, or information technology roles, ideally with U.S. public sector or federal customers, where you guided customers through evaluations and solution design
• Hands-on experience using GitLab and familiarity with modern software development and operations practices, such as CI/CD, DevSecOps, and automation
• Experience with cloud computing platforms and related technologies in regulated or security-conscious environments.
• Ability to connect technical solutions to measurable business or mission outcomes and to advise senior stakeholders on tradeoffs and options.
• Strong, confident communication and relationship-building skills, including leading customer meetings, demos, and value-focused conversations in close partnership with sales and cross-functional teams
• Openness to learning, seeking feedback, and building new skills, including familiarity with GitLab's Solutions Architect handbook and related resources.
Benefits:
• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support