About the position
Responsibilities
• Management and oversight of a team of pharmacists and technicians who work in the department.
• Coordinate with Operations Managers to provide clinical guidance to process and project changes in coordination with the Pharmacist in Charge (PIC).
• Manage and develop quality improvement measures, including identifying customer issues and implementing process improvement solutions.
• Answer questions, provide guidance where necessary surrounding department processes.
• Work directly with Operations Managers, Compliance team, and Regulatory Operations to ensure adherence to regulatory requirements and maintain compliance standards in daily operations.
• Monitor and manage daily operational metrics, making real-time decisions on workflow adjustments and resource allocation to maintain service level agreements (SLAs).
• Responsible for the training and development of the team.
• Create and manage rotational job assignments and coordinate daily/weekly scheduling to ensure optimal pharmacy team coverage and workflow efficiency.
• Investigate quality errors and facilitate proper resolution, reporting, and coaching as necessary.
• Collaborate with HR and department leadership team to coach team members accordingly for performance, quality, and attendance concerns when appropriate including proper documentation.
• Work hands-on in production environment to complete operational tasks and escalations that require leadership.
• Ensure timecard accuracy for team prior to payroll being completed.
• Perform other duties as assigned by manager.
Requirements
• Bachelors or Doctorate Pharmacy Degree.
• Active and unrestricted Pharmacist License in domicile state.
• Active and unrestricted Pharmacist License in a minimum of 8 out of 21 US states which require a Non-resident pharmacist license, or willingness to obtain within the first 6 months in role.
Nice-to-haves
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety.
• Prior management experience leading a team.
• Flexibility to work weekends and/or evenings with occasional extra time as required.
• Ability to work independently and as a member of a team.
• Ability to work in a highly ambiguous and rapidly changing environment.
• Strong problem solver and drive to find a resolution to known problems.
• Requires a high level of Bias for Action.
• Ability to collaborate and work well with leaders and peers at various levels within the organization.
• Understanding of Lean Methodologies.
• Previous experience with pharmacy automation.
• Familiarity with Warehouse Management Systems (WMS).
• Ability to speak to performance metrics (how, when, who).
• Strong commitment to employee development.
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