At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
RESPONSIBILITIES:
- Work efficiently and in a professional manner utilizing multiple forms of engagement (blended inbound/outbound calls, chat, SMS/Text, and email) in a fast paced and challenging contact center environment across multiple lines of business
- Manage general inquiries, track appointments, remind patients of appointments, refer calls to the nursing team, and follow all processes and procedures while demonstrating sensitivity to issues
- Schedules, confirm and reschedule appointments and services for patients and/or clients.
- Collect appropriate data and document all call information according to procedure
- Assist caller effectively and efficiently to resolve issues
- Assessing patients’ eligibility for continuum of care defined by client’s intake process or post discharge process.
- Research required information using available resources
- Make multiple outbound calls per shift to patients while following a scripted questionnaire
- Route calls to the appropriate resources
- Meet key performance goals including call handling metrics, quality performance, and attendance
- Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse
- Decide when caller needs to be transferred to a nurse for clinical inquires
- Manage list of physicians accepting patients and assist in acquiring appointments for patient
- Make follow-up calls to determine if patient kept appointments scheduled with physician
- Assist hospital systems with keeping referrals within said hospital system
- All other duties as assigned
QUALIFICATIONS:
Education:
- High School Diploma or equivalent required
- Medical office administration experience preferred
Certification and Licenses:
- Medical Assistant Certification preferred
Previous Experience:
- Two year’s patient care coordination or patient scheduling role preferred.
- Previous experience in healthcare environment preferred
- EMR Experience a plus
Knowledge Skills and Abilities:
- Thrives working in fast based, changing, and growth-oriented environment
- Ability to quickly learn new processes and workflows
- Ability to listen to caller while entering data and documenting information accurately
- Strong communication skills, oral and written, with the ability to build relationships and gain trust in a call center environment
- Great active listening skills
- Patient and empathetic attitude
- Excellent interpersonal skills
- Computer literate with attention to detail and the ability to learn new software applications and methods of engagement
- Problem solving abilities
- Excellent customer service skills
- Bilingual a plus but not required
Pay Range:
13.00 - 21.00 USD per hourThis range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.
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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.
Visit our website for further information. https://myscpbenefits.com/
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