Join Our Team: Exceptional Customer Service Careers Start Here
Centah, a leading workflow and lead management company for North America's largest home improvement businesses, is seeking a highly motivated and customer-focused individual to join our team as a Part-time Nights/Weekends Customer Service Representative. As part of the Financeit family since 2017, we've been driving industry-leading solutions, powering over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operations, ensuring seamless customer experiences throughout the project lifecycle.
About Us: Centah - A Financeit Company
At Centah, we're passionate about delivering top-notch customer service and support to our clients in the home improvement industry. Our state-of-the-art contact center is equipped to handle inbound and outbound communications, making us the primary point of contact for our customers. We're committed to fostering a culture that values innovation, teamwork, and customer satisfaction.
The Role: Part-time Nights/Weekends Customer Service Representative
As a Customer Service Representative, you'll be the face of our company, interacting with customers, addressing their concerns, and providing timely solutions. This is a unique opportunity to work in a dynamic, fast-paced environment that demands flexibility, excellent communication skills, and a customer-centric approach.
Key Responsibilities:
- Respond to incoming customer calls, addressing inquiries, and resolving issues in a professional and courteous manner.
- Book appointments with high data accuracy, ensuring seamless customer experiences.
- Maintain exceptional written and verbal communication skills, adhering to our quality standards.
- Identify and escalate complex issues to supervisors, ensuring prompt resolution.
- Adapt to changing guidelines, procedures, and customer needs, demonstrating flexibility and a willingness to learn.
- Provide customers with clear explanations of procedures, answering questions, and offering relevant information.
- Uphold quality results by adhering to our standards, guidelines, and best practices.
Essential Qualifications:
- High school diploma or G.E.D. equivalent.
- Minimum one year of experience in an inbound/outbound call center or retail environment (preferred).
- Excellent oral and written communication skills, with the ability to multitask and work in a fast-paced environment.
- Typing speed of at least 25 words per minute (preferred).
- A proven track record of delivering exceptional customer service and maintaining quality standards.
- Ability to pass a background check.
Skills and Competencies:
- Strong communication and interpersonal skills.
- Customer-centric approach, with a focus on resolving issues and meeting customer needs.
- Ability to work in a team environment, collaborating with colleagues to achieve shared goals.
- Flexibility and adaptability in a fast-paced, dynamic environment.
- Basic computer skills, with proficiency in keyboarding and software applications.
What We Offer: Career Growth, Benefits, and a Great Work Environment
At Centah, we're committed to supporting the growth and development of our team members. As a Customer Service Representative, you'll have access to:
- Career learning and development programs to enhance your skills and knowledge.
- A competitive salary structure, with opportunities for growth and advancement.
- A comprehensive benefits package, including $15,000 Life Insurance (Company Paid), 401K plan eligibility after 1 year of service with a company match of up to 4%, and weekly/monthly gift card drawings/contests for meeting goals.
- A casual dress code and a relaxed work environment that fosters collaboration and teamwork.
- The opportunity to work from home, subject to meeting our criteria and completing 1 week of in-office onboarding/training.
Company Culture and Values:
At Centah, we pride ourselves on our inclusive and supportive work environment. We're an equal opportunity employer, dedicated to fostering a culture that values diversity, equity, and inclusion. Accommodations are available on request for candidates participating in our selection process.
Ready to Join Our Team?
If you're passionate about delivering exceptional customer service, working in a dynamic environment, and growing with a leading company, we want to hear from you! Please submit your application, and we'll be in touch if you're selected for a virtual interview.
Don't miss this opportunity to take the first step towards a rewarding career with Centah. Apply now and join our team of customer-focused professionals!
Apply Now