PAD & Payroll Specialist

Manulife is a leading international financial services provider focused on improving client experiences. They are seeking a PAD & Payroll Specialist to manage payroll and pre-authorized debit files, ensuring accuracy and providing excellent client service.

Responsibilities

• Manage payroll files, which includes:
• Set up the system that allows the file to run
• Schedule and coordinate running the files
• Quality-check the files
• Send the files to the client
• Answer inquiries about the files and their content
• Manage Pre-authorized Debit (PAD) Files, Which Includes
• Run queries to identify members who require pre-authorized debit (PAD)
• Build the pre-authorized debit (PAD) file that contains the members and their premiums
• Upload the pre-authorized debit (PAD) file into the treasury system
• Answer inquiries about the pre-authorized debit (PAD) transactions in the files
• Document the custom processes for payroll and pre-authorized debit (PAD) for your assigned clients
• Attend meetings with clients as the subject-matter expert for their payroll and pre-authorized debit (PAD) files

Skills

• Knowledge and experience in the financial industry and specifically Group Benefits
• Prior experience in a payroll environment or working with payroll files
• You have excellent knowledge of Excel and are comfortable learning new applications and tools
• Exceptional client focus, consistently placing customer needs and experience at the center of decisions
• Clear and influential communication, both verbal and written, with strong negotiation skills and the ability to collaborate effectively
• Proactive problem‑solving, combining sound judgment, creativity, and the ability to drive solutions forward even in ambiguous situations
• Adaptability and resilience, demonstrating ease in managing change, competing priorities, and complex situations while maintaining professionalism
• Team‑oriented mindset, valuing colleagues' strengths, elevating team morale, and contributing to collective success
• Operational excellence and rigor, delivering high‑quality work on time and taking full ownership of responsibilities
• Continuous learning, with natural curiosity, rapid assimilation of new concepts, and a commitment to improving processes and practices
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence

Company Overview