Medical Assistant Care Navigator *Non-certified
Application Deadline: 4 August 2025
Department: Clinical Support
Employment Type: Full Time
Location: Montana
Reporting To: Michelle Martinez
Compensation: $16.00 - $20.00 / hour
Description
Frontier Psychiatry aims to improve the emotional, behavioral, and physical well-being of rural communities by delivering scalable, timely, and evidence-based interventions in psychiatry and addiction medicine. Since its launch in March 2020,
Frontier Psychiatry has expanded its telehealth services across Montana, Idaho, and Alaska. Our long-term goal is to be the solution to the mental health and addiction crisis in rural America, expanding our footprint by two states per year for the next six years.
A Medical Assistant is an instrumental member of the clinical support team at
Frontier Psychiatry. This role supports clinicians in delivering high-quality virtual care by assisting with prior authorizations, patient communications, and care coordination. In addition, the Medical Assistant is responsible for scheduling and conducting cognitive assessments and processing incoming and outgoing medical records requests. This position plays a key role in ensuring efficient and compassionate patient care delivery in a fully remote environment.
Key Responsibilities
Patient Communication:- Responsible for addressing patient questions in a timely manner which includes answering phone calls, responding to text messages and patient portal messages.
- Triage incoming patient correspondences appropriately (i.e. fax, email, website, text, phone, mail, etc)
Patient Support:- Assist patients with technological help with virtual visits and/or portal questions.
Clinical Support:- Coordinate and manage Brain check cognitive assessment appointments, including obtaining prior authorizations when required.
- Facilitate BrainCheck proctoring and stay up to date on BrainCheck insurance requirements and policy changes.
- Oversee providers schedule and ensure patient charts are prepared by abstracting clinical data including requesting outside records when needed.
- Process all provider requests such as requesting records, ordering labs or other dianostic studies, make outgoing patient calls, etc.
- Ensure monthly follow up on incomplete orders ordered by the physician per policy.
- Facilitate outgoing referrals per physician order. Assist to coordinate the transfer of care and records when needed.
- Assist providers with documentation and annotations within the EHR, ensuring compliance with data capture requirements for reporting agencies.
Administrative Tasks:- Properly sort and label incoming clinical documents. Route all others appropriately.
- Fulfill clerical duties as assigned which may include: FMLA paperwork, Disability paperwork, return to work letters, obtaining consent forms, entering ticklers and making appointments.
Professional Development:- Attend and engage in regularly scheduled and ad hoc meetings across the company.
- Participate in various internal projects as needed.
Skills, Knowledge and Expertise
Education & Certification:- High school diploma or equivalent required.
- Certified Medical Assistant required.
Experience:- Minimum of 1-2 years of experience in a healthcare setting preferred.
- Proficiency in electronic health records (EHR) systems.
Key Competencies:- Understanding of basic medical terminology.
- Familiarity with electronic health record (EHR) systems.
- Knowledge of HIPAA regulations and patient confidentiality guidelines.
- Excellent communication skills, both verbal and written.
- Strong organizational abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Capacity to adapt to changing priorities and work environments.
- Ability to provide compassionate and empathetic patient support.
- Capability to learn and navigate new technology and software systems quickly.
Remote Requirements: - Dedicated Workspace: Maintain a dedicated work space with a door to ensure privacy and focus during work hours.
- Ergonomic Setup: Establish an ergonomic workstation to promote comfortable and healthy posture while working.
- High-Speed Internet: Ensure access to high-speed internet to support efficient communication and task completion.
- Willingness to adhere to remote policies and guidelines set forth by the organization.
Benefits
- 100% Employer-Paid Coverage: Health, dental, vision, and accident insurance to keep you and your loved ones covered. 100% paid premiums paid by Frontier Psychiatry for employee only for health, dental, vision and accident.
- 401(k) Plan: 50% company match on 6% of retirement contributions to help you build your future.
- Paid Time Off: Generous PTO to unwind and recharge. 120 hours of paid vacation annually. 40 hours of paid sick leave or according to your state law.
- Birthday Off: Celebrate your special day with a paid day off. (Any day in the month of your birthday)
- Paid Holidays & Sick Time: 9 paid holidays and sick time for a healthy work-life balance. Bereavement Leave.
- Remote Work: Work from the comfort of your home with our flexible remote work policy. No On-Call, Nights, or Weekends
- Stock Options: Be part of our growth with company stock options.
- Employee Reward Program: Receive recognition through our employee reward program.
- Health Savings Account (HSA): Tax-advantaged savings for medical expenses, providing long-term financial flexibility.
- Flexible Spending Accounts (FSA): Pre-tax accounts for eligible health or dependent care expenses.
- Supportive Culture: We foster an environment of collaboration, innovation, and continuous learning, making sure every team member feels valued and heard. Weekly Provider Rounds, Office Hours and the new provider Mentorship program.
- Career Growth & Development: On-demand self-paced courses and training. Leadership development programs. Continuing education opportunities.
- Company Provided Equipment: Frontier Psychiatry shall provide all IT equipment necessary for job related duties.
Originally posted on Himalayas
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