Unlock Your Potential with American Express
Join our dynamic team as a Manager, Sales Enablement Learning & Development, and be part of a global community that empowers growth, innovation, and exceptional customer experiences. We're seeking a strategic leader to drive the development and implementation of our Field Resource Center (FRC) content management and optimization strategy, ensuring our sales teams have access to up-to-date, compliant, and effective content.
About Us
American Express Global Commercial Solutions (GCS) is a leading provider of payment solutions and expense management tools. Our Global Sales Enablement L&D team is responsible for driving productivity for our Sales & Account Development colleagues through effective skills trainings, communications, and compliant materials.
Your Role
As a Manager, Sales Enablement Learning & Development, you will:
- Develop a deep understanding of our FRC capability and functionalities to drive content management and optimization strategies.
- Partner with GCS content owners to review and update content, ensuring accuracy and compliance.
- Identify, define, and track key FRC content performance data points to measure success.
- Implement and monitor components of our FRC Content Planning & Gating strategy.
- Foster strong relationships with internal stakeholders, including Controls Management, Marketing, and Product teams.
Requirements
- Proven track record of building and implementing plans around content management, with a focus on leveraging data to drive outcomes.
- Technical tool familiarity and experience driving plans for optimization.
- Outstanding relationship-building skills and business partner management capabilities.
- Proven project management skills with a focus on process development, execution, change management, and tracking.
- Strong oral and written communications skills.
What We Offer
- Competitive salary range: $80,000 - $155,000 annually.
- Bonus incentives.
- 6% company match on retirement savings plan.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements.
- 20 weeks paid parental leave for all parents.
- Free access to global on-site wellness centers.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Join Our Team
At American Express, we value diversity, equity, and inclusion. We're committed to creating a work environment where everyone feels seen, heard, and empowered to succeed. If you're passionate about driving business outcomes through learning and development, we encourage you to apply!
Apply Now
Apply Now