Multi-Channel Customer Care Specialist
Fully Remote | $22–$24/hour | Full-Time
Are you a customer care pro who thrives in a fast-paced, high-volume, multi-channel environment? Do you love solving problems with speed, accuracy, and empathy? If you’re ready to make a real impact, we want to meet you!
Hear directly from our hiring manager, Barbara Carter, to learn what makes this opportunity special: https://vimeo.com/1123987006/2921ab6d79
What You’ll Do
• Handle a high volume of customer interactions through calls, live chat web messages, and emails.
• Deliver accurate account information, process payments securely, and document all interactions.
• Manage follow-ups in our Premium Billing System (PBS) to ensure tasks are completed promptly.
• Escalate complex issues to the right teams with clear, detailed documentation.
• Collaborate with teammates through Genesys and keep your status and time tracking up to date.
• Communicate account updates across departments for seamless customer service.
What We’re Looking For
• 2+ years in a high-volume contact center with voice and chat channels in remote environment.
• Typing speed: 40+ WPM with strong grammar and spelling.
• Excellent communication, problem-solving, and multitasking abilities.
• Tech-savvy—experience with Genesys an/or Zoho is a plus.
• A customer-first mindset with patience, empathy, and a passion for helping others.
• Alignment with our core values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion.
How We Measure Success
• Voice: 71+ calls/day | Avg. handle time 5.5 minutes.
• Web: 56 messages/day | Avg. handle time 7 minutes.
• Availability: 7 hours daily | 95% answer rate.
• Quality: 80%+ average monitoring score.
Key Details
• Schedule: Monday–Friday, 8:40 AM–5:10 PM PST (must be comfortable working Pacific hours).
• Equipment: Use your own setup — two monitors, stable ethernet, and camera on for virtual meetings.
Why You’ll Love Working With Us
You’ll join a caring, collaborative team that values excellence, empathy, and growth. Every interaction is an opportunity to make a difference for our customers—and we’ll empower you to shine every step of the way.
Apply today and take the next step in your customer care career!