Job Description:
• Develop and maintain the comprehensive communications strategy that supports the enterprise transformation roadmap.
• Create and manage communication plans that drive awareness, adoption, and engagement across employees, leaders, and clients.
• Partner with transformation leaders to identify messaging priorities, audience needs, milestones, and success metrics.
• Translate complex operational, technology, and process changes into clear, compelling narratives tailored to diverse audiences.
• Draft, edit, and produce high‑quality communications, including executive updates, FAQs, change announcements, talking points, newsletters, intranet content, presentations, and client‑facing materials.
• Ensure consistent messaging across all channels and stakeholders.
• Work closely with cross‑functional teams—Transformation Office, HR, Product, Operations, Client Services, IT—to ensure communication needs are identified and addressed proactively.
• Serve as a trusted advisor to project sponsors and leaders on communication best practices, timing, risks, and impact.
• Support executive communications by crafting speeches, presentation content, and leadership messaging.
• Partner with change management teams to align communication efforts with training, readiness, and organizational adoption strategies.
• Anticipate communication risks, sentiment, and potential points of confusion; propose mitigation plans.
• Develop KPIs for communication effectiveness; track engagement and sentiment across campaigns.
• Maintain communication calendars, dashboards, and governance processes to ensure transparency and alignment.
• Other duties as assigned.
Requirements:
• Bachelor’s degree, preferably in Marketing, Communications, Journalism, Business, or a related field, required.
• 7+ years of experience in corporate or internal communications, external/client communications, strategic communications, or change management communications required.
• 5+ years of experience focused on enterprise-wide transformation or change communications required.
• 5+ years of demonstrated experience translating complex business strategy and technical roadmaps into clear narratives, writing, editing, and storytelling to communicate “the why” required.
• 5+ years of experience developing and executing content strategies across multiple channels (blogs, social media, email, video) required.
• 5+ years of experience managing editorial calendars and content workflows required.
• Proven success developing and executing communication plans for large-scale initiatives.
• PBM, Pharmacy Services, Pharmacy Solutions, or Healthcare industry experience preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.
Benefits:
• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
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