**Job Title:**

Experienced Customer Service Representative – Remote Eligible for Pet Lovers at blithequark **Job Description:**

About blithequark

At blithequark, we're passionate about making a difference in the lives of pet owners and their beloved companions. As a leading provider of pet supplies and services, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. If you're a customer service enthusiast who shares our passion for pets and customer satisfaction, we'd love to hear from you!

Job Summary

We're seeking an experienced Customer Service Representative to join our team at blithequark. As a key member of our customer service team, you'll be responsible for providing top-notch support to our customers, also known as our "Neighbors." This is a remote-eligible position, perfect for candidates who live outside of SE Michigan and want to work from the comfort of their own homes.

Responsibilities

• Respond to and disseminate incoming communication and information from blithequark Neighbors to our stores and key departments via email and phone.
• Answer Neighbor requests or inquiries concerning store service, products, company loyalty programs, and other services via phone and email.
• Work with stores and the field management team to resolve Neighbor complaints in a timely, efficient, and professional manner.
• Maintain records of incoming Neighbor contact (phone and email) and the nature of each inquiry.
• Provide reporting on inquiries and time to resolution.
• Improve Neighbor retention through programs and services provided to the Neighbor.
• Continually maintain working knowledge of company services, promotions, and programs.
• Handle product recalls.
• Advise Neighbors on company information.

Qualifications

To be successful in this role, you'll need:

• A High school diploma; degree preferred.
• 3-5 years related experience and knowledge of service delivery.
• Strong customer service orientation.
• Proven ability to communicate effectively (through oral and written communication) with internal and external customers with the highest degree of professionalism, clarity, and diplomacy while being firm as the situation necessitates.
• Proven ability to work with minimal supervision.
• Demonstrated ability to multi-task.
• Ability to handle inquiries, and exercise good judgment in working with internal and external customers and apply critical thinking skills to solve problems.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Weekend rotation and evening shift rotation required.
• Proficiency in data entry.
• Solid MS Office products skills.

About Our Company Culture

At blithequark, we're passionate about creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Our team members are our greatest asset, and we're committed to providing opportunities for professional development and career advancement. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.

Benefits and Perks

We offer a comprehensive benefits package, including:

• Competitive salary and bonus structure.
• Opportunities for professional development and career advancement.
• Flexible work arrangements, including remote work options.
• Comprehensive health and wellness benefits.
• Generous paid time off and holidays.
• Access to exclusive employee discounts and perks.

How to Apply

If you're a motivated and customer-focused individual who is passionate about pets and customer service, we'd love to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications for this role.

About blithequark

blithequark is a leading provider of pet supplies and services, with over 700 locations in 42 states. We're committed to delivering exceptional customer experiences that exceed our customers' expectations. Our stores have a streamlined design, making it easy to navigate a wide assortment of natural foods, hard goods, and pet services. Our friendly and knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet.

EOE Statement

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

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