Contentsquare is a global leader in experience analytics, and they are seeking a highly motivated IT Support Engineer to join their dynamic IT team. This role involves managing IT support for US operations and acting as a key point of contact for employees worldwide, ensuring effective resolution of technical issues.
Responsibilities
- Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues
- Manage and troubleshoot hardware and software issues
- Assist with onboarding and off-boarding processes, including setting up and configuring new employee workstations and accounts
- Maintain IT inventory for the US scope, including hardware, software licenses, and peripherals
- Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects
- Document IT procedures, solutions, and best practices
- Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends
- Perform routine IT maintenance tasks, such as system updates and backups
Skills
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
- Basic understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS), and common office applications (Microsoft Office Suite, Google Workspace)
- Familiarity with IT ticketing systems and remote support tools
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
- Ability to work independently and as part of a team in a fast-paced environment
- Fluency in English is required
- Additional languages are a plus
Benefits
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Company Overview
Contentsquare is an AI platform that provides product analytics, customer feedback, digital experience analytics, and monitoring services. It was founded in 2012, and is headquartered in Paris, Ile-de-France, FRA, with a workforce of 1001-5000 employees. Its website is https://contentsquare.com.Company H1B Sponsorship
Contentsquare has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.
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