Insurance Customer Service Representative I - Insurance Operations and Member Support - Fully Remote Opportunity with a Top-Rated Employer

Join a Team that's Revolutionizing the Insurance Industry with a Commitment to Exceptional Member Experiences

Are you passionate about delivering outstanding customer service and interested in being part of a dynamic team that's continuously innovating to create the best experiences for members? Look no further than AAA Northeast, a top-rated employer and best place to work across the Northeast year over year. As a leader in the insurance industry, we're dedicated to helping and serving our members with a wide range of products and services.

At AAA Northeast, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. We're proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. As an equal opportunity employer, we thrive when our team members bring their whole selves to work.

About the Role

We're seeking an Insurance Customer Service Representative I to join our team in a fully remote capacity. As a trainee position, you'll work under direct supervision to develop the skills and knowledge needed to succeed in our Insurance Customer Service role. You'll play a critical role in supporting our members with their insurance needs, processing various types of incoming insurance mail, and assisting with day-to-day servicing of property/casualty lines.

Key Responsibilities

• Answer incoming phone calls to process address change requests, claim-related calls, and payments, while learning to counsel clients on procedural matters affecting claims.
• Handle incoming calls from upset insureds, advise clients of options available to them in pursuing a claim, and elevate complex questions to the next level of customer service authority.
• Process discounts received through email or mail, using judgment to apply effective dates and ensure proper documentation.
• Assist CSR II and Lead CSR in researching premium differences, obtaining information from master files, selling agents, and insurance companies to resolve discrepancies.
• Develop an understanding of the theory of rating, contact insureds to explain premium differences, and adhere to AAA's Five Diamond Advanced Plus service standards.
• Learn all aspects of the Insurance Customer Service function, develop strong computer skills utilizing insurance software and the Microsoft Office platform, and complete familiarization with Insurance Agency's policies and procedures.
• Process returned mail received from insureds and insurance companies, striving to obtain working knowledge of impacts of errors and correct errors in a timely and effective manner.

Requirements and Qualifications

Education and Experience

• High School Diploma or GED Required: A high school diploma or equivalent is required for this role.
• Experience Required: Experience in a customer service environment is preferred, but not required. We'll provide training and support to help you develop the skills needed to succeed.

Licenses and Certifications

• P&C License Required within Two Years: You'll be required to obtain a Property and Casualty (P&C) license within two years of job entry.

What We Offer

Career Growth Opportunities and Learning Benefits

At AAA Northeast, we're committed to helping our team members grow and develop their skills. You'll have access to training and development programs, mentorship opportunities, and a clear path for career advancement.

Work Environment and Company Culture

We offer a dynamic and supportive work environment that fosters collaboration, innovation, and teamwork. As a fully remote employee, you'll have the flexibility to work from home and maintain a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes competitive pay, benefits, and perks. While specifics may vary, you can expect:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Flexible work arrangements, including fully remote opportunities
• Access to training and development programs
• A dynamic and supportive work environment

Why Join Our Team?

At AAA Northeast, we're passionate about delivering exceptional member experiences and making a positive impact in our community. As a member of our team, you'll have the opportunity to:

• Be part of a top-rated employer and best place to work
• Work with a dynamic team that's continuously innovating
• Develop your skills and advance your career
• Make a positive impact in the lives of our members

How to Apply

If you're passionate about delivering exceptional customer service and interested in joining a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

AAA Northeast is an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.

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