Join Chewy's Consumer Insights team in Bellevue, WA, Boston, MA, Plantation, FL, or Minneapolis, MN, and play a pivotal role in shaping our customer-centric approach. As a Senior Consumer Insights Manager, you will lead end-to-end research programs that inform marketing strategy, enhance brand engagement, and drive breakthrough customer experiences. Collaborating closely with cross-functional teams, including Marketing, Analytics, Product, and customer-facing teams, you will deliver a 360-view of U.S. pet parents and Chewy customers, guiding strategic, insight-driven decisions.
As the voice of the consumer, you will lead research initiatives, influence stakeholders, and ensure insights are understood, embraced, and applied across teams. Your expertise in competitive intelligence will bring deep knowledge of the pet industry and key competitors, informing business strategies and driving growth.
Key Responsibilities:
- Independently manage and execute end-to-end research projects to build foundational consumer understanding for key categories and the Chewy brand
- Operate Chewy's DIY quantitative survey insights platform to deliver timely, cost-effective research aligned with business needs
- Monitor consumer trends and competitive activity, translating findings into actionable insights to guide marketing and product development strategies
- Synthesize complex data into clear, compelling stories with strategic recommendations
- Develop monthly and quarterly reports with key insights from research completed to share with the broader organization
- Partner with the Consumer Insights team to drive a culture of consumer curiosity, insight generation, and analytical thinking
Requirements:
- Highly motivated, self-starter with 8+ years of experience in managing end-to-end quantitative and qualitative research programs for major consumer, retailer, and/or tech brands
- Strong project management skills with a track record of delivering complex research on time and on budget
- Analytical and empathetic thinker with strong writing and storytelling skills
- Experienced presenter who can inform and inspire, bringing data to life with compelling human insights and context
- Proficient in using syndicated data tools (e.g., Nielsen, MRI, Numerator) to enhance insights and support strategic decision-making
- Bachelor's degree in marketing, business, statistics, research, or related field
Chewy is committed to equal opportunity and values diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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