Role Description
The Training Specialist's primary role is to implement advanced, educational solutions that will improve our customer and internal teams' product knowledge.
• Gain and share a mastery of the RealTime, Devana Solutions, and Complion product lines.
• Partner with the customer and functional area/SMEs to develop, implement, and maintain training instructional materials in multiple modalities, including aids, videos, live/virtual instructor-led training, and online self-directed trainings.
• Lead regularly scheduled virtual role-based training sessions with customers.
• Create new and improve existing curriculum within the RealTime University and/or LMS system.
• Train customers and internal teams on new systems and product updates.
• Conduct advanced onboarding training for Training/LMS Specialists, outlining training and LMS policies, procedures, product knowledge, and the company's training service strategy.
• Create, document, measure, and report on the effectiveness of a Trainer program.
• Foster a creative, positive, efficient, and collaborative team working environment.
• Work closely with all product management and customer-facing teams on the primary value proposition for new customer solutions.
• Share best practices and contribute ideas on ways to resolve problems.
• Improve processes and procedures to serve the customer better and/or improve productivity.
• Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information.
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule.
Qualifications
• 3+ years of training and curriculum development experience
• Strong written and verbal communication, project management and design thinking skills
• Proven expertise in translating complex technical concepts into logical and digestible learning content
• Extremely organized, detail-oriented, and adaptable in a fast-paced climate
• Outstanding time management skills and the ability to prioritize work
• Customer service-centric style and attitude
• Strong teaching abilities and mentoring skills
• Problem-solving abilities and the capacity to adapt to changing project dynamics
• Attention to detail and commitment to quality assurance
Requirements
• 2+ years of experience within the clinical research industry or medical field
• 1+ years of experience developing courses and micro learning for SaaS products
• 2+ years of experience using eLearning authoring tools such as Camtasia and Audiate
• Experience using a clinical trial management system
• Bachelor's degree in science, medical, business, information technology, education, or another related field
Benefits
• The company sponsors health insurance, long-term disability, and life policy
• Unlimited Paid Time Off
• 10 paid Holidays
• Paid Parental Leave
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• Monthly $100 Connectivity Stipend Reimbursement
• RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested