GIS National LLC - Client Advocate

GIS National LLC - Client Advocate In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser. All Jobs  >  Client Advocate GIS National LLC Apply Client Advocate Fully Remote • NC Type Full-time Description Job Summary: The Client Advocate is responsible for providing prompt, efficient, high-quality service to our broker partners, clients, and carrier resources. Duties/Responsibilities: - Gain knowledge of insurance products including but not limited to dental, life, disability, vision, accident, critical illness and medical - Achieve expert understanding and maintenance in all Benefit Administration systems - Assist the GIS Account Managers with employee enrollments and execution of new business - Assist in managing the Client Advocate email and phone lines for incoming service requests - Acknowledge service tickets within 1 business day, resolve service tickets within 3 business days, escalate if outside this timeline - Attend Broker/Customer training calls with the GIS Account Manager for introductions and clean hand off to the Client Advocate Team - Conduct portal refresher trainings as needed 120 days post effective date.  Escalate all issues or misunderstandings to the Team Lead to address with appropriate sales parties.  - Attend stewardships or broker education calls for key accounts identified by office contacts - Conduct customer/broker phone calls as frequently as possible to answer enrollment and billing processing questions, follow up calls with clear, concise meeting notes - Provide support for renewals as needed - Other administrative tasks as assigned by the Local GIS Office Requirements Required Skills/Abilities: - Must be able to work in a fast-paced environment - The ideal candidate will be proficient with all methods of communication: in person, phone, and email - Must have the ability to learn quickly - Must have proficiency basics with Excel and the Microsoft Office Suite - The candidate has a sense of urgency and takes pride in their work - Must be comfortable in a team environment - Must have the ability to articulate solutions to service issues - The qualified candidate should have self-motivation, strong organizational, time management and follow-through skills, excellent communication skills both written and verbal, and the desire and ability to continually learn new products and services - BS degree is preferred but not required Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times Apply View All Jobs Powered by Privacy Policy Payroll & HR Software