The Home2 Suites is looking for a front desk agent
Candidate must be available to work weekends and holidays
We are looking for positive and hardworking people to join our team. We are looking for individuals with a positive attitude, great work ethic, and who will strive for high quality customer service.
• Preference will be given to those who have Hilton Experience and are familiar with PEP Property Management System
• We are looking for Agents who will assure highest possible level of visitor and guest satisfaction by providing superior customer service.
• You will be responsible for checking guests into and out of the hotel as well as answering phone calls, taking reservations and customer inquiries.
• Previous front desk experience highly preferred.
• Prior experience using windows based software including Microsoft Word, Excel, highly preferred.
• Excellent organization and prioritization skill. Must be able to work well and collaborate with others.
• May be required to stand for an extended period of time.
MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE.
Primary Duties
• Close business day and run night audit reports
• Check guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
• Guest Service· Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Assist in other departments as needed.
• Ensures systems and procedures are in place and followed for guest/staff safety and security.
• Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
This is a great position with options to cross-train in other departments
Good Pay with bonus and travel options--work with an amazing friendly/customer focused team.
Please apply for this position by replying to this ad or dropping off a resume at at 390 Hawthorne Avenue SE, Salem, OR --Be prepared for a possible on the spot interview :)
• *DO NOT CALL ABOUT THIS POSITION** REPLY TO THIS AD OR APPLY IN PERSON*
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Referral program
• Retirement plan
• Vision insurance
Work Location: In person
Apply Now
Apply Now