Job Description:
• Provide analytical support, technical assistance and software training for new and existing clients in both North America and Europe via phone, e-mail and VoIP channels.
• Serve as a first line of defense for production-critical issues for EMEA clients, using knowledge of computing and fixed-income markets to solve challenging problems.
• Consult on issues ranging from general system usage to more sophisticated numerical problems.
• Function as an important link between developers and clients to analyse product gaps, expand program functionality, and assist in prioritizing business requirements.
• Help develop and execute a comprehensive quality assurance suite implementing industry-standard quality assurance procedures.
Requirements:
• BA/BS degree (or regional equivalent) in a quantitative or STEM discipline such as mathematics, computer science, engineering, physical sciences, etc…
• Analytical experience using a data-driven approach to solve problems and create customer insight.
• Strong communication and presentation skills, with the ability to convey complex insights to both technical and non-technical audiences in English.
• Experience navigating complex cross-functional landscapes in an ambiguous and rapidly changing environment.
• Strong computer skills including…
• Hands-on experience with Windows including an understanding of Windows network administration, Windows filesystems, and computer architecture.
• Experience with Microsoft Office suite applications including automation and scripting through Microsoft Excel functions and macros.
• A continuous eagerness to learn with a strong independent drive for researching and synthesizing complex concepts.
• Proficiency with Python via Visual Studio Code.
• Proficiency with SQL and database architecture using Microsoft SQL Server and Oracle.
• Experience with Cloud computing including Amazon Web Services (AWS) and Microsoft Azure.
• Experience with Ubuntu Linux including knowledge of Linux filesystem, shell scripting (bash/vim/emacs), and permissions.
• Relevant coursework or internship experience in macroeconomics, quantitative finance, or a related discipline including coursework relevant to bonds, options, and other derivatives.
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options
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