Kiewit is a company focused on providing technology solutions for the construction industry. They are seeking a Field Technician to provide on-site and remote technical support for employees, ensuring timely resolution of IT issues and maintaining high levels of customer service.
Responsibilities
- Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors
- Provide customers with technical guidance or direction
- Respond to all assigned tickets in a timely manner
- Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
- Research and resolve escalated trouble tickets
- Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
- On-site and Remote client support of various enterprise and desktop applications
- Establish and maintain a professional relationship with customers, team members and department contacts
- Provide quality customer service that exceeds customer expectations
- Prioritize and organize work to meet requirements, goals and deadlines
- Escalate to manager any situation outside the employee's control that could adversely impact the services provided
- Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
- Other duties as assigned
Skills
- 1-3 years experience in an IT Support/Technician role
- Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing
- Strong experience with Windows Operating System and Office Suite
- Attention to detail
- Strong organizational skills
- Results-oriented and likes a challenge
- Participative management style
- Must provide high levels of customer service at all times
- Recognize and escalate issues, risks and/or concerns in a timely manner
- Capable of using attentive and active listening skills to gather requirements and assess situations
- Must be able to lift and move heavy objects (40+ lbs)
- Can walk for various lengths of time
- Must possess and maintain a valid driver's license
- Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools preferred
- Experience with ServiceNow preferred
Benefits
- Top-tier medical, dental and vision plans covering eligible employees and dependents
- Voluntary wellness and employee assistance programs
- Life insurance
- Disability
- Retirement plans with matching
- Generous paid time off
Company Overview
At Kiewit, the projects we deliver make a difference, and we offer opportunities for you to make one, too. It was founded in 1884, and is headquartered in Omaha, Nebraska, USA, with a workforce of 10001+ employees. Its website is http://www.kiewit.com.Company H1B Sponsorship
Kiewit has a track record of offering H1B sponsorships, with 18 in 2025, 13 in 2024, 19 in 2023, 23 in 2022, 17 in 2021, 30 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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