Join blithequark and Make a Difference in the Lives of Our Customers
At blithequark, we're passionate about harnessing the power of language to connect diverse people and enrich the human experience. As a leading language services provider, we're committed to expanding opportunities, nurturing belonging, and empowering the world to connect beyond words. We're now seeking an experienced Videophone Customer Care Agent - Tier 1 to join our team and provide exceptional support to our customers nationwide.
About Us
blithequark combines patented technology with human-centric solutions to provide global language services. Our mission is to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all. We offer a range of services, including call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
As a minority-owned company, we're dedicated to supporting employment opportunities for diverse employees, customers, and communities. We're committed to promoting an inclusive workplace for our employees and expanding opportunities for underserved communities.
Job Summary
As a Videophone Customer Care Agent - Tier 1, you'll be responsible for answering calls through videophone from blithequark personnel and customers nationwide. Your duties will include account management, providing basic customer support, troubleshooting, and training customers on products and services to achieve a high level of customer satisfaction.
Key Responsibilities
- Provide support to existing and potential customers with a range of answers to questions, including account management, new product installation, and general inquiries.
- Promote blithequark products, features, and services to customers.
- Deliver a friendly and supportive customer experience through videophone, email, live chat, and other contact methods.
- Resolve customer issues efficiently and effectively.
- Provide training and support for the functionality and features of all applicable products and services.
- Follow department policies and procedures to ensure compliance with FCC regulatory requirements.
- Complete other duties and projects as assigned.
Requirements and Qualifications
To succeed in this role, you'll need:
- A High School diploma or equivalent.
- At least 1 year of customer service experience or equivalent.
- Fluency in American Sign Language (ASL).
- Professional and courteous phone and electronic communications presence.
- Excellent customer service skills, with the ability to assess customer needs, meet quality standards, and evaluate customer satisfaction.
- Strong active listening skills, with the ability to give full attention to customers and respond appropriately.
- The ability to work independently or with minimal supervision and guidance.
- Effective time management and case management skills.
- Detail-oriented and proficient in multitasking.
- Strong adaptability and capacity to work in fast-paced environments.
- Basic comprehension and application of MS Windows environment.
- Typing speed of 45+ wpm.
- A positive attitude, team player mentality, and good interpersonal communication skills.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Previous experience in a call center or customer-facing environment.
- Knowledge of video relay services and call captioning.
- Familiarity with blithequark products and services.
What We Offer
At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a remote employee, you'll enjoy:
- A flexible work schedule with opportunities for career advancement.
- A comprehensive benefits package, including competitive compensation and perks.
- Opportunities for professional growth and development in a dynamic and innovative industry.
- A collaborative and inclusive team environment that values diversity and promotes belonging.
Work Environment and Physical Requirements
As a remote employee, you'll need:
- A high-speed internet connection and a confidential working space with a desk and chair.
- An Ethernet connection for your workstation.
- The ability to sit and/or stand at a desk and work with a computer for extended periods.
- The ability to sign using ASL for extended periods.
- The ability to lift and move equipment (30-50lbs).
- Flexibility to work during day, night, weekend, and holiday shifts.
Why Join blithequark?
At blithequark, we're passionate about making a difference in the lives of our customers. As a Videophone Customer Care Agent - Tier 1, you'll play a critical role in delivering exceptional customer experiences and supporting our mission to connect diverse people and enrich the human experience. If you're fluent in ASL and have a passion for customer service, we encourage you to apply today!
blithequark is an Equal Employment Opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from candidates with diverse backgrounds and perspectives.
If you're ready to join a dynamic team and make a meaningful impact, please submit your application today.
Apply Now