Introduction to Mastercard
At Mastercard, we are driven by our purpose to connect and power an inclusive, digital economy that benefits everyone, everywhere. We strive to make transactions safe, simple, smart, and accessible, utilizing secure data and networks, partnerships, and passion to drive innovation and solutions. Our decency quotient, or DQ, is at the heart of our culture, fostering an environment of inclusion, respect, and diversity, where individual strengths, views, and experiences are valued and celebrated.
Job Overview
We are seeking an exceptional Vice President, Platform Product Management to join our team, responsible for driving the digital transformation and growth of our Global Benefits Platform. As a key member of the Global Cardholder Services team, you will play a critical role in connecting our services with partners in travel, insurance, and beyond, to deliver a seamless digital experience for our customers and cardholders. This is a remote position, offering the opportunity for an immediate start for the right candidate, with a competitive compensation package and a chance to make a meaningful impact on our business.
Key Responsibilities
- Own the digital transformation strategy and 3-5 year roadmap to enhance capabilities and deliver short- and long-term innovations for the Global Benefits Platform
- Lead the digital enablement of benefits and insurance products, partnering with Technologies and key stakeholders to gather requirements, prioritize, and execute globally and across regions
- Ensure the success of the Global Benefits Platform, aligning initiatives with global and regional goals, developing and collecting requirements, conducting UAT testing, and preparing for release with documentation and training of users
- Build, deliver, and rollout a new Cardholder Services orchestration layer in partnership, including managing the product roadmap and ensuring seamless integration with relevant Mastercard assets
- Accountable for the customer experience (CX) of Cardholder Services products, partnering with the Loyalty CX team to drive excellence and ensure customer satisfaction
- Oversight of the Global Services product roadmap, revenue growth, and alignment with GCCM, ensuring strategic objectives are met and exceeded
- Represent Cardholder Services products across shared service providers in Mastercard, ensuring clear understanding of CHS needs and communicating regularly with Operational Excellence
- Partner across Loyalty, Data & Services, and Product & Engineering organizations to identify synergies, create efficiencies, and drive shared objectives, such as CX, APIs, capabilities, and more
- Commercialize digital benefits enablement, including sales materials, case studies, and partnership with the Business Development team to drive sales and support customer engagements
- Gather ongoing customer feedback and needs assessment to ensure outstanding CX and inform product development and strategy
- Align with Privacy and Legal to ensure continual agreement and compliance, upholding the highest standards of data protection and regulatory adherence
Essential Qualifications
- 10+ years of experience in digital product management or strategy development, with a proven track record of success and impact
- Digital product management experience with a passion for excellence, and a strong understanding of technology solutions that can connect partners to deliver solutions, such as APIs, Web Hosted/View, Tokenization, and SSO
- Outstanding team leader with strong skills to attract, develop, and retain top talent, and a compassionate approach to people leadership
- Critical thinker with the ability to question the status quo, drive change, and innovate, with a strong executive communication skills and the ability to present ideas and adapt communication for diverse stakeholders across the Mastercard matrix
- Experience with analytics and creating/tracking metrics, with the ability to prioritize based on impact and alignment to Cardholder Services objectives
- Effective external vendor negotiation and management skills, with the ability to manage P&L and expenses effectively, and create business cases for new investments
Preferred Qualifications
- Preferred location in O'Fallon, St. Louis Office, although remote work arrangements are available
- Domain experience and understanding of the payments industry, with a strong network and relationships within the sector
- Experience working in a global organization, with a deep understanding of cultural nuances and the ability to navigate complex matrix structures
- Strong business acumen, with the ability to drive revenue growth, expand market share, and deliver business results
Career Growth Opportunities and Learning Benefits
At Mastercard, we are committed to the growth and development of our employees, offering a range of opportunities for learning, training, and career advancement. As a Vice President, Platform Product Management, you will have access to:
- Comprehensive training and development programs, designed to enhance your skills and knowledge in digital product management, leadership, and strategy
- Mentorship and coaching from experienced leaders and industry experts, providing guidance and support to help you achieve your career goals
- Opportunities for networking and collaboration, both within Mastercard and across the industry, to expand your professional network and build relationships with key stakeholders
- A culture of innovation and experimentation, encouraging creativity, risk-taking, and continuous learning, with the freedom to explore new ideas and approaches
Work Environment and Company Culture
At Mastercard, we pride ourselves on our inclusive and diverse culture, where everyone has the opportunity to thrive and contribute. Our work environment is characterized by:
- A collaborative and dynamic team, with a strong sense of camaraderie and shared purpose
- A culture of respect, empathy, and kindness, where individual strengths, views, and experiences are valued and celebrated
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees
- A range of employee benefits and programs, designed to support your well-being, health, and happiness, including flexible working arrangements, mental health support, and employee recognition programs
Compensation, Perks, and Benefits
At Mastercard, we offer a competitive compensation package, with a range of benefits and perks, including:
- A competitive base salary, based on location, experience, and qualifications
- Annual bonus or commissions, depending on the role and performance
- Comprehensive insurance coverage, including medical, prescription drug, dental, vision, disability, and life insurance
- Flexible spending account and health savings account, to support your health and well-being
- Paid leaves, including new parent leave, bereavement leave, sick days, vacation days, and U.S. observed holidays
- 401k with a best-in-class company match, to support your retirement savings
- Deferred compensation for eligible roles, to provide additional financial security
- Eligibility for tuition reimbursement, to support your ongoing learning and development
- Gender-inclusive benefits, to support the diverse needs of our employees
Conclusion
If you are a motivated and experienced digital product management leader, with a passion for innovation, customer experience, and growth, we encourage you to apply for this exciting opportunity. As a Vice President, Platform Product Management at Mastercard, you will have the chance to make a meaningful impact on our business, drive digital transformation, and deliver exceptional customer experiences. Join our team and be part of a dynamic and inclusive culture, where you can grow, learn, and thrive.
Apply today and take the first step towards an exciting and rewarding career with Mastercard!
Apply Now