Introduction to Teleperformance and Our Mission
At Teleperformance, we pride ourselves on being a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. We believe in doing business with people, for people, and we are committed to creating an environment that promotes happiness from the inside out.
About the Role and Your Impact
As a Technology Technical Support Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life, and no two days will be the same. You will be responsible for providing front-line, first-level technical assistance for consumers, supporting client-specific high-speed internet services, and delivering an exceptional customer experience. Your role will be critical in resolving technical problems, troubleshooting, and issue resolution assistance with client service and/or devices specific issues.
Key Responsibilities
- Provide front-line, first-level technical assistance for consumers via phone, email, or chat
- Support client-specific high-speed internet services, delivering an exceptional customer experience
- Resolve technical problems within a fast-paced, customer-facing environment
- Troubleshoot and issue resolution assistance with client service and/or devices specific issues, including internet connectivity and performance troubleshooting
- Support customer needs related to client-specific high-speed internet services and/or devices, including troubleshooting, triage, and additional required resolution techniques
- Deliver in-scope support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration
- Demonstrate advanced product knowledge and the ability to solve customer issues
- Resolve customer issues on the first call as frequently as possible
- Open and manage trouble ticket systems for user issues, data network, OS issues
- Be patient, courteous, and friendly with customers at all times
- Demonstrate a positive attitude and adhere to all work schedule assignments
- Abide by and support management directives and adhere to all Teleperformance policies
Essential Qualifications
To be successful in this role, you must be:
- Over 18 years of age
- Comfortable with desktop computer systems
- Able to demonstrate proven oral and written communication skills
- Familiar with personal computers, operating systems, software, and computer terminology
- Able to demonstrate problem-solving skills
- Able to work independently and multi-task
Preferred Qualifications
While not required, we prefer candidates who have:
- A high school diploma or equivalent
- Previous experience in a technical support or customer service role
- Advanced knowledge of computer hardware and software
- Experience with troubleshooting and resolving technical issues
- Excellent communication and interpersonal skills
Skills and Competencies
To excel in this role, you will need to possess:
- Strong technical skills and knowledge of computer systems and software
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Adaptability and flexibility in a rapidly changing environment
Career Growth Opportunities and Learning Benefits
At Teleperformance, we are committed to creating an environment that promotes happiness from the inside out. We believe in investing in our employees and providing them with the tools and resources they need to succeed. As a Technology Technical Support Representative, you will have access to:
- Comprehensive training programs to help you develop your technical and customer service skills
- Ongoing coaching and feedback to help you improve your performance
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- Recognition and reward programs to recognize your achievements
Work Environment and Company Culture
At Teleperformance, we pride ourselves on our positive and supportive company culture. We believe in creating an environment that is inclusive, respectful, and empowering. As a Technology Technical Support Representative, you will be part of a dynamic and diverse team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work with a talented group of individuals who share your passion for technology and customer service.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement savings plan with company match
- Paid time off and holidays
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- Recognition and reward programs to recognize your achievements
Conclusion
If you are a motivated and tech-savvy individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Technology Technical Support Representative, you will have the chance to work with a talented group of individuals who share your passion for technology and customer service. You will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement and professional growth. Don’t miss out on this opportunity to join a dynamic and diverse team that is passionate about delivering exceptional customer experiences. Apply now and take the first step towards an exciting and rewarding career with Teleperformance!
Simple Application Process
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