At arenaflex, we're on a mission to revolutionize the way businesses operate in the digital age. As a Senior Customer Success Manager, you'll be at the forefront of this revolution, driving growth and delivering exceptional results for our subscription-based customers. If you're a seasoned professional with a passion for customer success, a knack for leadership, and a drive to innovate, we want to hear from you.
**About arenaflex**
arenaflex is a publicly traded, global Microsoft services and solutions partner with a rich history of delivering award-winning Microsoft solutions. Our team of experts has a long history of successfully implementing Microsoft solutions, including being named the 2024 Worldwide Microsoft Partner of the Year Award for Analytics. Our culture of continual learning and innovation ensures that we remain committed to Microsoft's long-term strategy.
**What sets us apart?**
At arenaflex, we don't just hire people – we build a community of like-minded individuals who share our passion for innovation and customer success. Our team members don't join us for just a job; they come to arenaflex to contribute to something bigger than themselves – to be part of a high-performing culture, continue their infinite quest to learn, and deliver innovative and exciting solutions that make a real impact on our customers' business.
**The Role**
As a Senior Customer Success Manager, you'll be an integral member of our growing Managed Services team. This consultative, billable role is measured on customer satisfaction and meeting account growth targets. You'll be assigned a portfolio of customers and will position yourself as a customer advocate, ensuring that your clients' desired outcomes are achieved through the successful delivery of arenaflex's solutions/services and driving continuous improvement across the Microsoft cloud solutions deployed in your accounts.
**Key Responsibilities:**
• Be the "Voice of the Customer" to secure arenaflex solutions and resources that satisfy client business needs
• Build trusted one-to-many relationships in your client organizations and understand their desired outcomes
• Promote and position arenaflex solutions and services with the goal of growing revenue
• Support planning and roadmap activities between your customers and arenaflex teams
• Advocate for arenaflex team members by providing two-way feedback on service delivery, risks, and opportunities
• Communicate and manage resourcing and service escalation when necessary
• Gather, organize, and document business objectives and issues; including report creation
**What We're Looking For:**
• First and foremost, you should enjoy working in cross-functional teams, have a positive attitude, a proactive personality, and a passion for exceeding expectations!
• Managing complex client and internal relationships from a proactive perspective
• Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism
• Experience working with IT and business decision-makers and stakeholders
• Ability to deescalate potentially sensitive client situations and have challenging conversations
• Excellent written/verbal communication and creative problem-solving skills
• 5-8 years of project, account, and/or customer management experience and history of attaining client growth targets
• Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective
• Experience in the Information Technology services and/or consulting industry
• Ability to obtain Microsoft technical certifications in the first three months
• Ability to work in an Agile environment
• Bachelor's Degree or equivalent
**What Sets You Apart:**
• PMI – Project Management Professional or CAPM – Certified Associate in Project Management
• Certifications or experience in change management (Prosci)
• Microsoft certifications (AZ 900, AI 900, MS-900)
• Business Analyst or pre-sales experience to gather client requirements and build out solution backlog
• Experience in a Customer Success role managing subscription retention and revenue growth
• Experience with project, account, or solutions management within a Microsoft services organization
• Management of Microsoft 365 (Productivity, Security, etc.) or Azure projects
**What We Offer:**
• A dynamic and growing company with a strong commitment to innovation and customer success
• A collaborative and supportive team environment that encourages growth and development
• Opportunities for professional growth and advancement
• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities for continuing education and professional development
**How to Apply:**
If you're a motivated and results-driven professional with a passion for customer success, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are unable to offer visa sponsorships at this time. US Citizens and those authorized to work in the US are encouraged to apply.