Introduction to Walmart and the Role
At Walmart, we are driven by a mission to help people save money so they can live better. This mission is the foundation for every decision we make, from responsible sourcing to sustainability, and everything in between. As a retail leader, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries, all while affecting the lives of millions of customers all over the world. We are seeking an experienced and ambitious individual to join our team as a Retail Operations Manager Trainee and Coach in Shawnee, Kansas. This role offers a unique opportunity to develop your leadership skills, work with a talented team, and contribute to the success of our organization.
Job Summary
As a Retail Operations Manager Trainee and Coach, you will be responsible for leading and developing teams, driving financial performance and sales, providing exceptional customer service, and ensuring compliance with company policies and procedures. You will work closely with store associates, provide feedback and guidance, and develop action plans to achieve business objectives. This role requires a strong and diverse skillset, including leadership, communication, problem-solving, and analytical skills.
Key Responsibilities
- Lead and develop teams effectively by teaching, training, and actively listening to associates
- Provide feedback and guidance to store associates through touring stores and utilizing technology
- Communicate and collaborate with all levels of associates regarding store operations, business initiatives, merchandising, and company direction
- Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions
- Model and demonstrate exceptional customer service standards to store associates, following and demonstrating the One Best Way (OBW) service model
- Manage and support customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved
- Drive financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing expenses, and developing action plans to mitigate shrink and achieve sales and profit goals
- Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, and assigning duties
- Coordinate, complete, and oversee job-related activities and assignments, developing and maintaining relationships with key stakeholders and supporting plans and initiatives to meet customer and business needs
Essential Qualifications
To be successful in this role, you will need to meet the following essential qualifications:
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
- Strong leadership, communication, and problem-solving skills
- Ability to work effectively with all levels of associates, including store managers, department managers, and hourly associates
- Basic knowledge of financial concepts, including budgeting, forecasting, and expense management
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing
Skills and Competencies
To succeed in this role, you will need to demonstrate the following skills and competencies:
- Strong leadership and management skills, including the ability to motivate and develop teams
- Excellent communication and interpersonal skills, including the ability to work effectively with all levels of associates
- Strong problem-solving and analytical skills, including the ability to analyze data and develop action plans
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
- Basic knowledge of financial concepts, including budgeting, forecasting, and expense management
- Ability to work effectively with technology, including point-of-sale systems, inventory management systems, and other retail software applications
Career Growth Opportunities and Learning Benefits
At Walmart, we are committed to helping our associates grow and develop their careers. As a Retail Operations Manager Trainee and Coach, you will have access to a range of training and development opportunities, including:
- Leadership development programs, including training and mentoring
- Opportunities to work in different areas of the business, including store operations, merchandising, and finance
- Access to online training and development resources, including courses and certifications
- Opportunities to network with other leaders and associates across the organization
Work Environment and Company Culture
At Walmart, we are proud of our company culture, which is built on a foundation of respect, integrity, and inclusivity. As a Retail Operations Manager Trainee and Coach, you will be part of a dynamic and supportive team, working in a fast-paced and exciting environment. Our company culture is characterized by:
- A commitment to diversity and inclusion, including a range of employee resource groups and diversity initiatives
- A focus on associate development and growth, including training and development opportunities
- A culture of innovation and experimentation, including a range of initiatives to drive business growth and improvement
- A commitment to community involvement and social responsibility, including a range of charitable initiatives and volunteer programs
Compensation, Perks, and Benefits
As a Retail Operations Manager Trainee and Coach at Walmart, you will be eligible for a range of compensation, perks, and benefits, including:
- A competitive salary and bonus structure
- A range of health and wellness benefits, including medical, dental, and vision insurance
- A 401(k) plan and other retirement savings options
- A range of paid time off and leave options, including vacation, sick leave, and parental leave
- Access to exclusive associate discounts and perks, including discounts on Walmart merchandise and services
Conclusion
If you are a motivated and ambitious individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Retail Operations Manager Trainee and Coach role at Walmart. With a strong foundation in leadership, communication, and problem-solving, you will be well-positioned to succeed in this role and make a meaningful contribution to our organization. Don't miss out on this opportunity to join our team and start your journey to a successful and fulfilling career.
Apply now and take the first step towards a bright and exciting future with Walmart!
Apply Now