At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services to our clients. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving our success by delivering outstanding customer service, promoting arenaflex products and services, and ensuring a seamless shopping experience for our customers.
**About arenaflex**
arenaflex is a leading provider of print, signs & graphics, and shipping solutions. We're committed to innovation, quality, and customer satisfaction. Our team of experts is passionate about delivering exceptional service and helping our customers achieve their goals. If you're passionate about customer service, eager to learn, and thrive in a fast-paced environment, we want to hear from you!
**Key Responsibilities:**
As an Experienced Retail Customer Service Associate, you'll be responsible for:
* Delivering exceptional customer service by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs
* Providing expertise in printing, signs & graphics, and shipping product lines and recommending appropriate arenaflex products and services
* Taking complex customer orders using order systems and providing accurate pricing information
* Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
* Maintaining a safe, clean, and orderly retail store
* Ensuring confidentiality of customer data and careful handling of documents, media, and packages
* Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
* Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
* Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
* Taking preemptive action to prevent errors and waste
* Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures
**Essential Qualifications and Requirements:**
* High school diploma or equivalent education
* 6+ months of specialized experience
* Excellent verbal and written communication skills
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
**Preferred Qualifications:**
* Previous experience in retail customer service or a related field
* Knowledge of printing, signs & graphics, and shipping product lines
* Experience with Point of Sale terminals (POS) and financial transactions
* Ability to work in a team environment and provide training to other team members
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Retail Customer Service Associate, you'll have opportunities to:
* Develop your customer service and sales skills through ongoing training and coaching
* Learn about new products and services and stay up-to-date on industry trends
* Take on additional responsibilities and contribute to the success of our team
* Participate in performance-based bonuses and recognition programs
* Enjoy a dynamic and supportive work environment with opportunities for growth and advancement
**Work Environment and Company Culture:**
arenaflex is a fast-paced and dynamic work environment that requires flexibility, adaptability, and a passion for customer service. Our team is dedicated to delivering exceptional service and helping our customers achieve their goals. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for performance-based bonuses and recognition programs
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for professional development and growth
**How to Apply:**
If you're passionate about customer service, eager to learn, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as an Experienced Retail Customer Service Associate.