Experienced Remote Work from Home Fraud Intake Coordinator - Fraud & Disputes Operations Specialist

Introduction to Capital One

At Capital One, we're more than just a bank - we're a team of innovators and problem-solvers dedicated to making a real difference in people's lives. Our mission is to change banking for good, with compassion and real solutions. We believe that money can be stressful, but getting help shouldn't be. That's why we're committed to providing exceptional customer care and empowering our associates to be the best people to people. If you're a motivated and customer-focused individual looking for a new challenge, we invite you to join our team as a Work from Home Fraud Intake Coordinator - Fraud & Disputes Operations Specialist.

Job Overview

In this role, you will be responsible for handling inbound customer calls and resolving fraud and dispute-related issues in a professional and efficient manner. You will be working from the comfort of your own home, with a secure and reliable internet connection, and will be part of a dynamic team that is passionate about delivering exceptional customer experiences. As a Fraud Intake Coordinator, you will be the first point of contact for customers who are reporting suspicious activity or disputing transactions, and you will play a critical role in ensuring that their issues are resolved promptly and fairly.

Key Responsibilities

• Handle inbound customer calls and resolve fraud and dispute-related issues in a professional and efficient manner
• Conduct thorough investigations into customer complaints and disputes, gathering all relevant information and evidence
• Provide exceptional customer service, ensuring that customers feel heard, understood, and valued
• Work collaboratively with other teams, including fraud operations, customer service, and risk management, to resolve complex issues and improve processes
• Stay up-to-date with industry trends, regulatory requirements, and company policies, ensuring that you are always aware of the latest developments and best practices
• Maintain accurate and detailed records of customer interactions, including call notes, investigation findings, and resolution outcomes
• Meet or exceed performance targets, including quality, productivity, and customer satisfaction metrics

Essential Qualifications

To be successful in this role, you will need to have:

• A high school diploma, GED, or equivalent certification
• At least 1 year of customer service experience, preferably in a call center or financial services environment
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound judgments
• A strong customer focus, with a passion for delivering exceptional service and resolving customer complaints
• The ability to work independently and as part of a team, with a strong sense of accountability and responsibility
• A reliable and secure home office environment, with a private internet connection and a quiet, distraction-free workspace

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a fraud or dispute resolution environment, with knowledge of relevant laws, regulations, and industry standards
• Strong technical skills, including proficiency in Microsoft Office and other software applications
• Experience working in a remote or virtual team environment, with the ability to self-motivate and manage your time effectively
• A certification in customer service, fraud prevention, or a related field, such as CFCS or CFE

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: The ability to communicate clearly, concisely, and professionally, both verbally and in writing
• Problem-solving skills: The ability to analyze complex issues, identify root causes, and develop effective solutions
• Customer focus: A passion for delivering exceptional customer service, with a strong emphasis on empathy, understanding, and resolution
• Technical skills: Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly
• Time management and organization: The ability to prioritize tasks, manage your time effectively, and maintain accurate and detailed records
• Adaptability and flexibility: The ability to adapt to changing circumstances, priorities, and deadlines, with a strong sense of flexibility and resilience

Career Growth and Development

At Capital One, we're committed to helping our associates grow and develop their careers. As a Work from Home Fraud Intake Coordinator - Fraud & Disputes Operations Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding and training programs, designed to equip you with the skills and knowledge you need to succeed in your role
• Ongoing coaching and feedback, to help you develop your skills and address any areas for improvement
• Opportunities for career advancement, including promotions, lateral moves, and career development programs
• Access to a range of online courses, webinars, and other learning resources, to help you develop your skills and stay up-to-date with industry trends and best practices

Work Environment and Company Culture

At Capital One, we're proud of our company culture, which is built on a foundation of diversity, inclusion, and respect. As a Work from Home Fraud Intake Coordinator - Fraud & Disputes Operations Specialist, you will be part of a dynamic and supportive team, with a strong sense of camaraderie and collaboration. You will also have access to a range of benefits and perks, including:

• Flexible scheduling and remote work options, to help you achieve a better work-life balance
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and stock purchase plans
• Opportunities for professional development and career growth, including training, coaching, and mentoring
• A range of wellness and employee assistance programs, including mental health support, backup childcare, and employee discounts

Compensation and Benefits

As a Work from Home Fraud Intake Coordinator - Fraud & Disputes Operations Specialist, you will be eligible for a competitive salary and benefits package, including:

• A hourly salary of $21 per hour
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and stock purchase plans
• Flexible scheduling and remote work options, to help you achieve a better work-life balance
• Opportunities for professional development and career growth, including training, coaching, and mentoring
• A range of wellness and employee assistance programs, including mental health support, backup childcare, and employee discounts

Conclusion

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Work from Home Fraud Intake Coordinator - Fraud & Disputes Operations Specialist, you will be part of a dynamic and supportive team, with a strong sense of camaraderie and collaboration. You will also have access to a range of benefits and perks, including flexible scheduling, comprehensive benefits, and opportunities for professional development and career growth. Don't miss out on this opportunity to join our team and make a real difference in the lives of our customers. Apply now!

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