Experienced Provider Customer Service Call and Chat Representative – National Remote Opportunity for Delivering Exceptional Healthcare Support

Welcome to blithequark

At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Overview

We are seeking an experienced Provider Customer Service Call and Chat Representative to join our team. As a representative, you will be supporting providers who care for our members, providing responses to questions, and resolving issues in a timely and professional manner. This is a full-time, 40 hours per week, Monday to Friday position, with flexibility to work any of our 8-hour shift schedules during our normal business hours. You will be required to have a dedicated work area established that is separated from other living areas and provides information privacy.

Primary Responsibilities

• Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Service providers in a multi-channel environment, including call and concurrent chat, as required
• Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices
• Seek to understand and identify the needs of the provider, answering questions and resolving issues, such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Demonstrate strong multitasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Required Qualifications

• High School Diploma/GED or equivalent work experience
• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at a speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9:35 AM - 6:05 PM CST from Monday to Friday, with flexibility to work occasional overtime, weekends, and/or some holidays based on business need

Preferred Qualifications

• Prior healthcare experience and knowledge of healthcare terminology
• Experience in a related environment, such as an office, call center, or customer service, using phones and computers as primary job tools

Soft Skills

• Ability to multi-task, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a comprehensive training program, including 14 weeks of paid training, to ensure that you have the skills and knowledge needed to succeed in your role. We also provide opportunities for advancement and professional development, as well as a supportive and collaborative work environment.

Work Environment and Company Culture

At blithequark, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all employees. We believe that diversity creates a healthier atmosphere, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. We also provide a supportive and collaborative work environment, with opportunities for advancement and professional development.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to helping people live healthier lives and making the health system work better for everyone. Join our team and start doing your life's best work.

Apply Now