At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a global, digital business services company, we're always looking for talented individuals who share our passion for innovation and customer-centricity. If you're a motivated and customer-focused professional looking to launch your career in the insurance industry, we invite you to join our team as a Pre-Licensed Customer Service Representative.
**About arenaflex**
arenaflex is a global leader in digital business services, with a presence in over 50 states and territories across the United States. We're a force for good in our communities, supporting our clients, employees, and the environment through our commitment to sustainability and social responsibility. Our global scale and local presence enable us to deliver tailored solutions that meet the unique needs of our clients and their customers.
**Why Join arenaflex?**
At arenaflex, we're dedicated to investing in our employees' futures. We offer a comprehensive training program that prepares you for the State Insurance Exam, providing you with the skills and knowledge you need to succeed as a licensed insurance agent. Our 5-day paid training program includes:
* A dedicated trainer to guide you through the training process
* Comprehensive study materials to help you prepare for the exam
* Coverage of the exam fee and scheduling
* Support in obtaining your license in the 50 states and territories we operate in
**Benefits of Working with arenaflex**
As a Pre-Licensed Customer Service Representative with arenaflex, you'll enjoy a range of benefits that support your personal and professional growth. These include:
* Paid training to prepare you for the State Insurance Exam
* Competitive wages and bonuses
* Comprehensive benefits package, including medical, dental, vision, and 401(k)
* Paid time off and employee wellness programs
* Opportunities for career advancement and professional development
**Responsibilities**
As a Pre-Licensed Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences for our clients. Your responsibilities will include:
* Resolving complex customer issues and advising first-level representatives on high-level issues
* Assisting policyholders with billing questions and concerns
* Providing support to policyholders with policy changes and adjustments
* Supporting policyholders' needs by providing recommendations and adjusting as necessary
**Qualifications**
To succeed in this role, you'll need:
* 6 months of customer service experience, with a minimum of 6 months in a call center environment
* Over 18 years of age
* Ability to type 25 words per minute
* High school graduate or equivalent
* Comfort with desktop computer systems and Windows operating systems
* Proven oral and written communication skills
* Logical problem-solving skills and ability to work in a fast-paced environment
* Availability to work various shifts, including evenings and weekends
* Ability to use Windows operating systems and internet-based applications
**Work from Home Requirements**
As a remote employee, you'll need to meet the following requirements:
* Internet requirements:
+ Minimum subscribed download rate of 25.0 Mbps
+ Minimum subscribed upload rate of 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
* Proof of internet speed required
* Clean and quiet workspace
**Be One of Our People**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that supports happiness and a healthy work-life balance.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace.
**Apply Now**
If you're a motivated and customer-focused professional looking to launch your career in the insurance industry, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join our team and start your journey with arenaflex.