Experienced Pharmacy Customer Service Associate Certification – Retail Pharmacy and Customer Care Expert at blithequark

Introduction to blithequark

At blithequark, we are dedicated to making health and happiness simpler, easier, and within reach for our customers. As a trusted wellness provider, we offer convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. Our goal is to provide a distinctive and delightful customer experience, and we are looking for talented individuals to join our team as a Pharmacy Customer Service Associate. In this role, you will have the opportunity to work in a truly supportive environment and be part of a progressive organization dedicated to the well-being of our customers, team members, and the communities we serve.

Job Objectives and Responsibilities

The primary objective of this role is to model and deliver a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will be responsible for registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and assisting the pharmacist, under direct supervision, in the practice of pharmacy. You will also be responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Provide customers with courteous, friendly, fast, and efficient service
• Recommend items for sale to customers and recommend trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
• Takes customer to OTC aisle when possible to assist in locating products
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assists pharmacists in scheduling and maintaining work flow
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Reviews and complies with the blithequark Pharmacy Code of Conduct
• Strictly adheres to the blithequark policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• For consumable items, assists in stock rotation, using the first in, first out method and restock outs
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned

Essential and Preferred Qualifications

To be successful in this role, you must be fluent in reading, writing, and speaking English. You must also be willing to work a flexible schedule, including evenings and weekend hours. Preferred qualifications include six months of experience in a retail environment, prior work experience with blithequark, good math skills, good computer skills, knowledge of store inventory control, and PTCB certification.

• Must be fluent in reading, writing, and speaking English
• Requires willingness to work flexible schedule, including evenings and weekend hours
• Prefer six months of experience in a retail environment
• Prefer to have prior work experience with blithequark
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer the knowledge of store inventory control
• Prefer PTCB certification

Skills and Competencies

To excel in this role, you must possess excellent customer service skills, be able to work in a fast-paced environment, and have the ability to multitask. You must also be able to maintain confidentiality and handle sensitive information with discretion. Additionally, you must be able to work effectively in a team environment and be willing to learn and adapt to new processes and procedures.

• Excellent customer service skills
• Ability to work in a fast-paced environment
• Ability to multitask
• Ability to maintain confidentiality and handle sensitive information with discretion
• Ability to work effectively in a team environment
• Willingness to learn and adapt to new processes and procedures

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Pharmacy Customer Service Associate, you will have the opportunity to earn and maintain PTCB certification through our designated training program and/or state required certification/registration. You will also have access to continuing education credits and the opportunity to attend training and complete PPLs requested by your Manager or assigned by corporate.

• Earn and maintain PTCB certification through our designated training program and/or state required certification/registration
• Access to continuing education credits
• Opportunity to attend training and complete PPLs requested by your Manager or assigned by corporate
• Opportunity to learn and develop new skills and competencies
• Opportunity to advance in your career and take on new challenges

Work Environment and Company Culture

At blithequark, we are dedicated to creating a positive and inclusive work environment that supports the well-being of our team members. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our company culture is built on the values of respect, integrity, and excellence, and we are committed to making a positive impact in the communities we serve.

• Competitive salary and benefits package
• Opportunities for career growth and development
• Positive and inclusive work environment
• Company culture built on the values of respect, integrity, and excellence
• Commitment to making a positive impact in the communities we serve

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a salary, benefits, and opportunities for career growth and development. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off. We also offer a range of perks and discounts, including discounts on our products and services, as well as opportunities to participate in our employee recognition and reward programs.

• Competitive salary
• Benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Discounts on our products and services
• Opportunities to participate in our employee recognition and reward programs

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Pharmacy Customer Service Associate at blithequark. As a member of our team, you will have the opportunity to make a positive impact in the lives of our customers and contribute to the success of our organization. Don't miss out on this opportunity to take your career to the next level and apply today!

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